Careers

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CAREERS

AICB Careers

We are looking for individuals who are passionate about helping us make a difference in building the professional talent workforce of the banking industry. If you share our vision email us at [email protected].

  • Senior Manager, Marketing & Events – Sustainability, Marketing and Communications
    Job Purpose

    Responsible for overall project management including planning, management and executing of marketing plans, sustainability initiatives and events including small to large workshops, conferences, webinars and other company related events to ensure successful organisation and production of events. Ensuring deadlines and budgets are adhered to. Directs coordination of activities to prepare for the day of the event.

    Reporting Line

    This position has a reporting line to the Director of Sustainability, Marketing and Communications.

    Job Accountabilities
    • Responsible for marketing and event development and planning, production management of events and working with stakeholders to achieve the objectives defined.
    • To assist to implement sustainability plans and initiatives for the organisation.
    • Acts as the key liaison between all parties for all key department initiatves including internal and external stakeholders in the production and management of events.
    • Responsible for event management and logistics including working with event management companies and other applicable vendors. Constantly monitor and update the progress of the event production to internal stakeholders to ensure the events are carried out as planned and met the target determined for the take up.
    • Preparation of income and expenditure report and other applicable reports relating to each event and constantly monitor and report the status to the management team.
    • Propose ideas to improve marketing activities and event quality. Must be able have good marketing and branding experience.
    • Post follow up of event with all parties.

    Competencies / Skills
    • Excellent time management and communication skills, both verbal and written.
    • People management skills with regards to event production and management.
    • Ability to manage multiple tasks and work independently.
    • Proficient in MS Office.

    Experience
    • Significant work experience as a marketing and branding professional with exposure to managing events .
    • Impressive references and portfolio of previously managed events.

    Qualification
    • Possess at least a Bachelor’s Degree in English, Communications, Public relations, Journalism or in any related discipline.

  • Manager, Member Services – Membership and Services
    Job Purpose

    This position is primarily responsible to ensure service standards are being met and by managing the member service and operations portfolio. The goal is to ensure the services are rendered in an efficient and effective manner, to increase member satisfaction, loyalty and retention and to meet their expectations.

    Reporting Line

    This position has a reporting line to the Senior Manager, Membership and Services.

    Job Accountabilities
    • Leading and supervising a team of member service staff to provide excellent member service by:
      • Improving member services experience, create engaged members to facilitate member loyalty
      • Processing member requests according to established policies and procedures.
      • Providing timely and accurate responses to member enquiries
      • Communicating courteously with members/customers via all channels of communication
    • Handle and oversee member complaints or major incidents and responsible to ensure member issues are resolved satisfactorily.
    • Handle and oversee member service operations, including budget and member administration functions
    • Develop and implement member service procedures, policies and relevant standards
    • Prepare reports, analyse statistics and compile accurate reports to determine the level of member service provided by the Institute
    • Mentor and develop members service team to deliver a high standard of member services
    • Support member related engagement activities/projects carried out by the membership and services division

    Candidates Competency and Personality Profile
    • Degree in Business Management/Administration/Communications or related field
    • Proven working experience as a member/customer service manager leading the portfolio with knowledge of customer service software, databases and tools
    • Ability to think strategically and to lead
    • Excellent people skills and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Must be proactive and possess high confidentiality level.
    • Good interpersonal, writing and verbal communication skills


  • Manager – Membership and Services
    Job Purpose

    This job holder is responsible for development and implementation of membership value proposition programmes and to encourage retention in line with the Institute’s goal.

    Reporting Line

    This position has a reporting line to the Senior Manager / Director, Membership and Services.

    Job Accountabilities
    • Responsible for planning and execution of, membership value proposition programmes and other membership campaigns and events to encourage membership retention.
    • Drive and implement member retention strategies and activities for the Institute.
    • Responsible to build, manage and strengthen the relationship between AICB and membership stakeholders to encourage membership retention.
    • Responsible to lead and manage various industry forums including planning and execution of initiatives driven by the respective forums.
    • Support with the Continuing Professional Development (CPD) programmes.
    • Responsible towards corporate membership retention.
    • Responsible towards generation of membership data and reports for effective monitoring and to facilitate planning of membership activities.
    • Assist the Director of Membership and Services or any other person as advised in the membership or any other matter as requested.

    Candidates Personality Profile
    • Mature and pleasant personality.
    • Ability to engage and manage key stakeholders (c-suites of the banking industry).
    • Meticulous and pays attention to details.
    • Ability to make responsible and quick decisions.
    • Capable to multi task and prioritises workload to meet deadlines.
    • Must be proactive and possess high confidentiality level.
    • Good interpersonal, writing and verbal communication skills.
    • Works well in a team.

    Competency and Academic Requirements
    • Degree in business / marketing / finance or related discipline.
    • A minimum of 3 years experience in handling membership or customer relationship function.
    • Proficient in Microsoft Office and have had exposure in customer data management system.