10  11 JULY 2018 | 8.00 AM 5.00 PM


The Asian Institute of Chartered Bankers (AICB) is pleased to present the Global Banking Conference, which will take place from 10–11 July 2018 at Sasana Kijang, Bank Negara Malaysia in Kuala Lumpur. Themed “Banking in The Digital Age: Disruption. Reinvention. Revolution.”, the Conference seeks to provide deep insight into the future of banking and how digital technology is disrupting the financial services industry, forcing banks to clarify their digital strategies, develop new capabilities and transform their cultures.

As consumer expectations rise beyond current bank offerings and the burgeoning demand for digital and mobile services threaten the very existence of traditional banking, the need for banks to keep pace with technological innovations has become a significant challenge. Through this conference, perceive the profound presence and impact of digitalisation in the Banking 4.0 environment, discern the motivation behind banks’ substantial investments in digital initiatives today, and discover the drivers of technological innovation and integration through the eyes of leading industry experts. The digitalisation of the financial sector is no longer optional — it is essential.Save













DAY 1 10 July 2018
0800 0900 Arrival and Registration of Participants
0900 0930 Showcase Session Briefing
0930  1230 Showcase Sessions

The aim of these pop-up technology labs is to introduce and showcase emerging technologies in banking.

Showcase Session 1 – AI & Chatbot 2.0

Experience and understand how Cognitive Computing and AI are used in the real business world and its impact on customer experience. In this hands-on session, participants will receive a first-hand look at IBM Watson’s capabilities.

Showcase Session 2 – Blockchain

Understand how blockchain technology works and how the industry is employing blockchain use cases to introduce new business discoveries and instil trust in business networks. Participants can even apply the use cases in their organisations accordingly.

Showcase Session 3 – Robotic Process Automation

Experience and learn how Robotic Process Automation (RPA) powers operations at scale and its application in different enterprises. Through this session, participants will see how organisations that have embarked on this journey fared and gained high ROI.

Showcase Session 4 – Cognitive Claims

With the vast number of documents generated, processed and used to evaluate and create risk-mitigating solutions in the financial shared services industry, it is imperative to have efficient and effective procedures in place. In this session, learn how IBM’s Watson can interpret and help mitigate risk in your organisation by augmenting human efficiency and organisational processes.

1230  1400 Networking Lunch
1400 1700 Design Thinking Session

The Design Thinking Session aims to provide a high-level overview of the design thinking process and allow participants to learn the design thinking process at an accelerated pace. All participants will acquire the basic fundamentals of the design thinking process and be able to start building the self-confidence to drive innovation in their respective work or personal routines.

Programme outline:

  • Introduction
  • Design Thinking Accelerated Learning
  • Application of Design Thinking
  • Closing


DAY 2 11 July 2018
0800 0900 Arrival and Registration of Participants
0900 0905 Welcome Remarks by Prasad Padmanaban, Chief Executive, Asian Institute of Chartered Bankers
0905  0915 Opening Remarks by Nora Abd Manaf, Group Chief Human Capital Officer, Maybank Group, and Human Resource Networking Group Chairman
0915  1000 Keynote Address: The Trust Economy – What It Is, and How It’s Reimagining Work and Play

From Alibaba to Tinder, Grab to Carousell, trust is at the heart of the emerging value propositions shaping the digital economy. As trust shifts towards technology and much trust-building happens through digital interfaces, a fundamental shift in thinking is required. Whilst trust has always been at the heart of successful business, the rules of who, what and how we trust on a daily basis are being rewritten.

As start-ups conquer every conceivable industry and business is transformed from the outside in, the most trusted players will succeed. A thought-provoking session on how to survive and thrive in The Trust Economy looking at key aspects of digitisation and innovation processes, from the role of trust in shaping the future of workplaces, to informing organisational strategy and shaping companies.

1000 1115 Plenary Session 1: Are Banks “Doing Digital” or “Being Digital”? Critical Success Factors in The New Digital Landscape — An Industry Perspective
The ability to deliver a superior customer experience through a solid digital strategy will be the key differentiator between a “digital laggard” and a “digital leader”. Listen to the views of key industry leaders on:

  • Recognising the success factors for digital transformation in banks;
  • Identifying and executing the right digital strategy competently to bring about desired outcomes;
  • Employing best practices and approaches to address key challenges and monitor, measure and review results; and
  • Formulating policies and regulations that ensure a secure and conducive environment for digital innovation.
1115 1130 Coffee Break and Networking Session
1130 1230 Special Dialogue Session: DBS Bank
A special session on DBS’ journey towards achieving the Best Digital Bank award.
1230 1330 Networking Lunch
1330 1445 Viewpoint: Is Banking Moving Towards a Borderless Future? The Convergence of the Telco and Banking Industries
The rise of FinTech start-ups has caused banks to review their business models and the way they do business to stay ahead of the curve. However, banks today are facing fiercer competition from players in other industries, specifically telecommunications, where market leaders are driving strong growth and innovation in mobile banking. As banks, start-ups and non-traditional players are forming symbiotic relationships, building new ecosystems and forging new partnership models, are telcos the bank partnership and way forward for banks to stay relevant in the future of finance?
1445 1545 Plenary Session 2: A Changing Culture and Workforce for the Bank of the Future
In a world where automation is the order of the day and the divide between man and machine is ever narrowing, questions arise on the direction we are headed where professional banking careers are concerned. With managing change being one of the biggest challenges faced, how prepared are banks in managing its diverse workforce and creating an effective workplace in the digital environment? More importantly, how will banking professionals apply their new knowledge to stay relevant and transition seamlessly into the future? This discussion on lifelong professional learning and future-proofing banking careers has never been timelier.
1545 1600 Coffee Break and Networking Session
1600 1700 Plenary Session 3: Key Emerging Technologies in Banking and What Banks Need to Know to be Digital Infrastructure Ready
Integrating new technologies into existing platforms and upgrading legacy systems are banks’ top implementation challenges. Learn to use emerging technologies such as robotic process automation (RPA), application programming interface (API), open banking, cloud computing, virtualisation and artificial intelligence (AI) as leverage, and understand how organisations are engineering their digital strategy towards a sustainable future.

Please note that the event agenda is subject to change.



Adelle Gregory

Head, Product Development, Maxis


Adelle Gregory is currently the Head of Product Development in Maxis Broadband Sdn Bhd. Her main role is to lead and drive the development of digital capabilities to accelerate Maxis’ convergent and digital services product strategy. Her role also includes identifying opportunities and gaps in the Malaysian market where Maxis will be able to add value to customers, increasing sales and driving brand affinity.

Ms Gregory has held various positions in her 14 years with Maxis, including Head of Digital Services and Content, Mobile Advertising & Partnership and Head of Internet Services. She has led, managed, developed and implemented many projects in various fields spanning across data platforms, network infrastructure, content & digital partnerships.

Ms Gregory graduated from the University of Malaya in 1995 with a Bachelor’s Degree in Computer Science.

Aileen Tan

Group Chief Human Resources Officer, Singtel, Singapore


Aileen Tan, Group Chief Human Resources Officer, is responsible for the development of human resources across the Singtel Group. She also leads its corporate sustainability function.

Aileen joined Singtel on 2 June 2008 as Group Director, Human Resources. Prior to that, she was Group General Manager, Human Resources at WBL Corporation Limited and Vice President, Centres of Excellence with Abacus International Pte Ltd.

She co-chairs the Ministry of Manpower’s (MOM) HR Sectoral Tripartite Committee and is a member of MOM’s Workplace Safety & Health 2028 Tripartite Strategy Committee and the Media Literacy Council. She is also a member of the Institute for Human Resource Professionals (IHRP) Board, Singapore University of Social Sciences Board of Trustees and the Home Nursing Foundation Board.

Aileen graduated with a Bachelor of Arts from the National University of Singapore. She also holds a Master of Science in Organisational Behaviour from the California School of Professional Psychology, Alliant International University, US. She is a pioneer IHRP Master Professional (IHRP-MP), conferred by the IHRP in recognition of her significant contributions to the HR community and for being a role model for the HR profession.

Anshuman Singh

Partner, Financial Services Advisory, EY


Anshuman Singh is a senior Digital Strategy and Transformation advisor to leading banks and insurers in Asia Pacific. He has more than 18 years of consulting experience in Asia Pacific across the entire spectrum of digital strategy and execution and is considered to be the seminal authority in this domain.

Mr Anshuman has led the following projects in the last 3 years:
• 2 projects — Launch of a Digital-Only Greenfield bank — in India and China for a Singapore Bank, including strategy, business case, technology strategy and architecture, operating model and execution/delivery
• 3 projects – Bank-Wide Digitisation for mature banks (Retail and SME) – in Thailand and Indonesia including business, customer, technology, and operational agenda
• 2 projects — Insurance Digital Strategy and Transformation in Singapore and Thailand, followed by launch of a new digital-only insurer in Thailand
• 2 projects — Creation and embedding of Agile Operating Model in Retail and Wealth Bank in Singapore
• 2 Projects — Creation of a Digital Mindset and Culture, and creation and execution of the innovation agenda in Thailand

He covers all domains of a digital strategy and transformation — corporate and business strategy, customer agenda and service design, technology agenda including architecture and multi-speed operating models, transformation operating models, innovation agenda and governance and finally digital culture and mindset.

Prior to EY, Mr Anshuman led Digital Strategy and Transformation at Accenture in ASEAN. He was Hewett Packard’s Chief Technology Officer for Asia and a Senior Advisor at Booz & Company in Australia.

He has been a speaker at the World Economic Forum, and in multiple radio, TV and internet media outlets in Singapore, Malaysia, Thailand and Indonesia.

Mr Anshuman holds a Bachelor of Information Sciences degree from Massey University, New Zealand and an MBA from Melbourne Business School, Australia.

Carol Wong

Founder & Chief Executive Officer, Innothink Advisory


Carol Wong started her career in consulting with Ernst & Young (EY) in 1988 and she decided to opt for early retirement from the EY partnership end of 2011. She has over 23 years of experience in business consulting and advisory services in complex project and change management and business process transformation management, performance management, advanced budgeting and advanced cost management projects, and strategy planning, market and industry studies in both public and private sector. During her career in EY, she had assisted EY Asia Pacific regional management in the management and operations of business consulting division that involved financial management and resource management. In 2008, Ms Wong assisted EY Asia Pacific regional management in the set up and operations of EY advisory services in Shanghai office.

Ms Wong’s foray into innovation management started in 2012 when she joined Agensi Inovasi Malaysia (AIM), where she was responsible for the introduction of the International Baccalaureate (IB) programme for implementation at all public schools, and development of 21st Century Skills and Competencies framework. Carol was also appointed as the Chief Executive Officer leading the set up and management of Genovasi, an institution with programmes focused on the cultivation of innovation competencies through the adoption of design-driven innovation process (i.e. Design Thinking methods), a human­centered approach to innovation. She took less than six months to operationalise the concept of setting up Malaysia’s pioneer Design Thinking School by early 2013.

By the end of her tenure on 31 December 2015, Genovasi had trained over 2,500 participants in Design Thinking and related programmes and worked on over 50 real world project challenges with over 30 project partners. These project partners (government, local and multi-­nationals) are involved in various industries such as healthcare, telecommunications, consumer products, property development, manufacturing, financial services, public services. Some innovative ideas generated in the programmes were subsequently converted into new business start-ups and some have adopted the techniques to enhance existing business strategies or processes.

Ms Wong continues to facilitate workshops with experienced entrepreneurs and corporate executives in generating and validating new ideas that aim at redesigning customer or user experience using the design thinking process. Leveraging on her design thinking experience, she advises clients in development of Exponential Organisation, business model development, strategy planning, human capital management and organisation change management. In addition, Ms Wong has ventured into Big Data Analytics advisory services because she believes in leveraging on deep learning of people emotions and motivations (using design thinking process) will make advanced analytics implementation as a way to innovate companies. Advanced analytics implementation is not a technology implementation, it is part of a journey of innovation. Her clients include Fintech start­ups, IoT start-ups, publicly-listed communications and solutions company, government-linked companies, and non­profit organisations.

She is a frequent guest at innovation conferences, and recently spoke at Design Thinking in Action Asia 2016, in Hong Kong. In addition, Ms Wong was PEMANDU Lead Lab Facilitator on one of the modules of the Education Transformation Blueprint. She is also a certified HRDF trainer.

Carolyn Chin-Parry

Director, Management Consulting, KPMG, Singapore


Carolyn Chin-Parry is a Director at KPMG’s People & Change Consulting service. She has been advising corporate, government and non-profit clients for over 17 years across Asia Pacific and has 10 years academia experience both as a Lecturer and Advisory Board Director. An Agile ScrumMaster and Transformation expert, Ms Chin-Parry has a solid track record of delivering high profile projects in Asia Pacific across a broad range of industries. Her expertise includes change management, communications, strategic planning, project management and workforce considerations for digital labour.

Chris Harvey

Managing Director Financial Services, APAC, Accenture, Hong Kong


Chris Harvey joined Accenture in June 2016 after a 15-year career at Deloitte and 25 years of experience serving clients in the financial services industry across the world. At Deloitte, he was the Global Head of Financial Services for 5 ½ years, the last 3 of which was spent in Hong Kong spearheading their growth in the Asia Pacific region. In addition, Mr Harvey was the Global Lead Client Partner (CAL) for Deloitte’s largest global client. He specialises in business and operational strategy, with a particular focus on the impact of disruptive technology on financial services, and has worked in over 30 countries and lived in 6.

Prior to Deloitte, Mr Harvey worked in consulting at Gemini Consulting and Capco upon receiving his Master of Business Administration degree from the Cranfield School of Management. He also has a Master of Arts degree in Jurisprudence (Law) from Oxford University and spent 10 years as an officer in the British Army.

Cyril Duffy

Chief Operating Officer, HSBC Bank


Cyril Duffy was appointed as the Chief Operating Officer for HSBC Bank Malaysia on 1st July 2017.

With almost 28 years of working experience with financial institutions around the globe, 20 of which has been with the HSBC Group, Cyril has a strong technology and operations background both within HSBC and other Financial institutions. Before Joining HSBC in 1997 Cyril worked for SG Warburg and Deutsche Morgan Grenfell in London, since joining HSBC EMEA in March 1997, Cyril has held a number of leadership positions at the Group level across the Globe. Cyril has setup and managed a number of technology & banking operations centres in China, Malaysia, India and Brazil.

Domenic Fuda, CB

Group Managing Director & Chief Executive Officer, Hong Leong Bank Berhad


Domenic Fuda was appointed as the Group Managing Director and Chief Executive Officer of Hong Leong Bank Berhad (HLB) on 5 February 2016. He is a member of HLB’s Credit Supervisory Committee and Executive Committee. Prior to joining HLB, Mr Fuda served as Deputy Group Head of Consumer Banking and Wealth Management at DBS Bank and was a member of the DBS Group Management Committee, where he was responsible for driving business growth and digitisation of the business across its six regional markets. He was also on the Boards of AXS (Singapore) Pte Ltd, DBS Compass Limited (Hong Kong) and NETS (Singapore) Pte Ltd. Prior to joining DBS Bank, he spent 16 years at Citigroup covering various senior roles in Australia and Asia. Mr Fuda holds an undergraduate degree from Macquarie University, Sydney, and a Master of Business Administration degree from the University of Technology, Sydney.

Dominic P. Arena

Group Chief Strategy & Marketing Officer, Axiata Group


Dominic P. Arena is Group Chief Strategy & Marketing Officer of Axiata Group Berhad, having been appointed in March 2016 to the Senior Leadership Team. Within this role he holds executive responsibility for corporate strategy & portfolio, marketing & brand, and product innovation & partnerships. He is also a Board member of telecom operating companies Dialog Axiata Plc, Ncell Private Limited, as well as digital advertising firm Adknowledge Asia Pacific Pte Ltd and Enterprise Solutions firm Suvitech Co., Ltd. Additional appointments include being Chairman of Qorus Alliance — the roaming alliance of 14 regional operators covering 400 million customers — and he sits as a member of the GSMA Strategy Group.

Mr Arena has over 23 years’ experience in the telecoms, media and technology sectors having held executive roles with global telecom operators including Vodafone, Orange and British Telecom as well as for leading strategic advisory firms.

Prior to joining Axiata, Mr Arena was the Group Managing Director of AEC Advisory, a regional strategic and corporate advisory firm headquartered in Singapore. Preceding this, he has held several senior corporate advisory roles as a global equity Partner of Value Partners Management Consulting, as Regional Director APAC for BT Global Services consulting group, as a Director of KPMG Australia and a Director with KPMG Consulting in SE Asia in charge of Telecom & Media advisory.

Freddy Lee

Chief Technology Officer, IBM Malaysia


Freddy Lee graduated from Curtin University of Technology, Australia, with degrees in Computer Technology and Computer Science. He has been with IBM for 24 years. In his tenure with IBM, he has supported large enterprises and designed systems particularly around the storage discipline. He is a sought-after speaker in seminars, workshops and technical presentations across the ASEAN region.

Freddy is currently the Chief Technology Officer for IBM Malaysia, with a very strong background in IT Infrastructure. He also regularly contributes to an external non-profit organisation and serves as one of the Board members of the Storage Networking Industry Association Malaysia.

Freddy is the first person in the IBM Systems business unit in ASEAN to attain the Open Group Distinguished IT Specialist Certification, the highest level of certification in the IBM IT Specialist Profession. He achieved this distinction in March 2014.

Johnny Mayo

General Manager, Malaysia, SuperCharger


As an avid technologist and an honouree in Forbes Asia’s first 30 Under 30 list, Johnny has played a leading role in developing the FinTech agenda across the region; educating numerous organisations, regional banks, national regulators, and government departments on how they can understand and adopt blockchain technologies and new FinTech initiatives. Johnny was previously a co-founder of, Malaysia’s first blockchain company and the first Malaysian-based start-up to be accepted into the 500 Startups Accelerator in Silicon Valley. He was invited to speak at Malaysia’s 2017 National Budget Discourse where an extra RM1 billion was made available to start-ups. He is currently the Malaysia General Manager at SuperCharger, Asia’s leading FinTech accelerator.

Manish Bahl

Senior Director, Center for the Future of Work, Cognizant Technology Solutions, India


Manish Bahl heads the Center for the Future of Work (cFOW) in Asia Pacific and is responsible to develop original thought leadership content related to Code Halos, Digital Transformation, and the Future of Work. He works closely with senior IT and business decision makers as well as industry stakeholders to provide vision and leadership on digital transformation and its impact on business, people, technology and culture.

Mr Manish has over 14 years of research, advisory and business strategy experience. His professional expertise spans business technology strategy and planning, C-level thought leadership, innovation, and sales & marketing. He most recently served as Vice President, Country Manager with Forrester India, where he provided strategic guidance and advice to Forrester’s clients and drove Forrester’s growth in Asia Pacific. His research covered IT strategy, strengthening the linkage between business and technology, disruptive start-ups, and the overall technology services market in Asia Pacific. Mr Manish was also instrumental in the brand development for Forrester in Asia Pacific that led the company to win the Business Technology Research CIO-Choice award in early 2014.

Mr Manish has been widely quoted in the press, including media outlets such as The Wall Street Journal, Economic Times, Ciol and others. He is a frequent keynote speaker at national and international conferences. He did his postgraduate studies in International Business at the Symbiosis Centre for Distance Learning (SCDL) and holds a Bachelor’s degree from the University of Delhi, India.

Mansoor Ahmed

Head, Infrastructure & Service Management — Functions, Standard Chartered Bank


Mansoor Ahmed is a highly motivated, client-focused Director who believes in change and impact within an organisation. He is responsible for Standard Chartered Bank’s Technology Infrastructure globally within a number of business areas. He heads Infrastructure Delivery and Design as well as the Collective Intelligence Centre, Estate Management and Service Management for a portfolio of Legal & Compliance, Risk, Finance, HR and Enterprise Services.

Mr Mansoor has been with the bank for seven years and has extensive experience in the Banking and Telecoms sector, having worked at Merrill Lynch, Bank of America and The Royal Bank of Scotland. He focuses on his strengths, which are Projects and People. He was responsible for project managing the upgrade of the global FX platform – USD115 million – the single largest project ever done within Standard Chartered Bank.

Prior to this assignment, Mr Mansoor lived in London and worked at the Bank of America Merrill Lynch. He was the first Programme Manager to successfully complete an integration project between the two banks. He also delivered Market Data services for Merrill Lynch within a greenfield Tier 4 Datacentre as part of a USD300 million programme.

He was born and raised in the UK and when he isn’t glued to a computer screen, Mr Mansoor is passionate about the development of people and has taught tools and techniques for delivering projects, always incorporating EQ. He is a mentor to many, as well as a husband and a father of three. He has a passion for martial arts, travelling and community development work.

Marcus von Engel

Partner, Financial Services Consulting Leader, PwC


Marcus von Engel is PwC Malaysia’s FS Consulting Leader. He is a partner with over 25 years of strategy consulting, change management, business process re-engineering, and large-scale transformation experience with Asian and global financial service clients in USA, Europe and all major Asian countries. He has worked with clients to define and implement major transformation initiatives, conduct post-merger integrations, and manage large projects involving complex technology solutions, business process re-engineering, and change management challenges in diverse geographic and cultural environments. He is a frequent speaker at workshops and conferences on technologies’ impact on how people work and live.
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Michael Foong Seong Yew

Group Chief Strategy Officer & Chief Executive Officer, International, Maybank Group


Michael Foong is Group Chief Strategy Officer and Chief Executive Officer (CEO), International of Maybank. He leads the Office of the Group President and CEO, which is responsible for driving the Group’s agenda on regionalisation, digital, business development, transformation and productivity programmes across the region, and developing the group’s long-term strategy. He oversees the Group Corporate Development & Innovation unit, as well as Corporate Affairs & Sustainability, Strategic Marketing and Customer Experience Management. Michael also strategises, leads and transforms Maybank Group’s International operations covering 13 countries (excluding Singapore and Indonesia) by building greater synergies and accelerating profitability for long term growth.

Prior to joining Maybank Group, Mr Foong was the Senior Managing Director of Accenture’s management consulting practice in Malaysia. He spent 17 years serving financial services clients throughout Asia, primarily banks but also including insurance companies and stock exchanges. His track record includes Group-wide corporate planning, devising group and business sector strategies, operating models, business process reengineering, performance management frameworks, and ICT strategies. Between 2004 and 2011, he focused on architecting and implementing large-scale multi-year transformation programmes for banks in Malaysia and Singapore.

Mr Foong has held various management positions in Accenture. He co-managed Accenture’s Asia-Pacific Technology Ventures unit from 2000 to 2002, and after that Accenture’s Asia-Pacific Corporate Development office. He has worked in locations throughout Asia Pacific and spent seven years seconded as a leader into Accenture’s offices in Beijing, Shanghai, Hong Kong, Sydney, Singapore, Tokyo and Jakarta.

Mr Foong has a Master of Arts degree in Economics and Management Studies, Cambridge University, United Kingdom; and has completed the Advanced Business Management Program, Kellogg Graduate School of Management, Northwestern University, Chicago, USA.

Nora Abd Manaf

Group Chief Human Capital Officer, Maybank Group


In addition to Nora Manaf’s role as the Group Chief Human Capital Officer and member of the Group EXCO of Maybank, she chairs several national level committees and holds several Board memberships.

Pn Nora is actively engaged in the country’s FI, Employers’ and Education circles via the leadership roles she holds. She is Chairman of the Malayan Commercial Banks’ Association, Chairman of the Banking Sector HR Networking Group (HRNG), Council Member of the Malaysian Employers Federation (MEF), a member of the National Labour Advisory Committee (NLAC), Advisory Committee for UUM Master of Science (Finance) and an Advisory Council Member of Yayasan Peneraju Pendidikan Bumiputera. Pn Nora was recognised as a Global Top 50 Human Resource Professional, and was recently appointed into Talent Compact 4.0, an Industry Talent Advisory Panel of Talent Corporation Malaysia Berhad.

Pn Nora’s Board memberships include the Board of Etiqa General Insurance Berhad, Etiqa Life Insurance Berhad, MBB Labs Private Limited, Bangalore and the Malaysian American Commission on Educational Exchange (MACEE).

Pn Nora is also a Member of the Board of Examiners for the Asian Institute of Chartered Bankers (AICB), Member of the Asia Pacific Industry Advisory Panel for the Chartered Institute of Management Accountants (CIMA) and a Qualified Person for Training (QPRT) for the Institute of Chartered Accountants in England and Wales (ICAEW).

Pn Nora is active in her quest to make a difference to empower women. She is the Executive Sponsor for Maybank’s Women Mentor Women Council established in 2013, as well as a Mentor for the ICAEW-TalentCorp Women in Leadership Programme. In 2016, Nora received the “Beacon of Light” Award at the National Women in Leadership Summit organised by the Asian Strategy & Leadership Institute (ASLI) in partnership with the Ministry of Women, Family and Community Development. Pn Nora also spoke at a Women in Leadership seminar in Oxford University in 2016.

Pn Nora is a qualified Chartered Accountant and is registered with the Malaysian Institute of Accountants (MIA). She also holds a postgraduate certification in Human Resource Development from Cornell University and is a certified Gallup StrengthsFinder Coach Level II.

Philipp Kristian Diekhoner

Digital Innovation Strategy Leader and Author of The Trust Economy, Singapore


Philipp Kristian Diekhoner deeply believes innovation can make life better for everyone and that The Personal Data and Trust Economy is the driving force behind all value creation and innovation in a digital society facing the wake of the 4th Industrial Revolution.

He is a St. Gallen Symposium Leader of Tomorrow, WEF Global Shaper and former KAIROS Fellow who has been described as one of Asia’s youngest established innovation leaders, domain experts and speakers. Philipp inspires audiences with his highly energetic, deeply insightful and thoroughly pragmatic style – mixing field-tested content with simple and elegant solutions to complex problems.

Philipp is currently represented by London Speaker Bureau as a keynote speaker on innovation and digital transformation in The Trust and Personal Data Economy. His most requested topics revolve around the business and human impact of capstone technologies such as blockchain, AI, IOT and the 4th industrial revolution, as well as overviews of the tech scene and start-up ecosystem in Singapore, Asia and beyond.

Over many years in the field, Philipp discovered an intricate connection between innovation and the art and science of trust building. He realised innovation required a trust shift from the status quo towards a new way of doing things. This fascinated him so much that he dedicated a book to the role of trust as an innovation engine. His book, The Trust Economy, explains why trust is companies’ most valuable asset in the digital economy and why every company needs a trust strategy. It introduces a systematic trust-building method for companies to master the challenges of changing customer behaviours in the digital age, remain relevant through deeply personal experiences and realise exponential business value by becoming the most trusted player in their industry.

Impact speaks for itself. Find out about Philipp’s work.

In a whirlwind career, Philipp shaped Asia innovation efforts of several Fortune 500s, delivered the goods across 8-figure transformational consulting work streams, helped create Singapore’s new digital telco Circles. Life, served as an early-stage advisor to more than one start-up success story and contributed his ideas to The Economist Intelligence Unit, Esquire, Yahoo News, Forbes and others. His unique perspectives and eclectic expertise make him a Swiss army knife for all things innovation. Harnessing a mix of logic, intuition, analysis and creativity, he unearths deep human insight and distils complex inputs into simple, beautiful outcomes. He holds a business degree with distinction from University of Groningen and is an alumnus of the d-school.

Based in Singapore, Philipp travels extensively shaping the future of start-ups, corporates and communities. In his leisure time, he is a yogi, sailor and model.

Rajesh Singh

Managing Director, Head of ASEAN and South Asia Strategy, Standard Chartered Bank, Singapore


With a career spanning nearly 20 years in financial services, Rajesh Singh has lived and worked across North America, Europe and Asia and has had the opportunity to immerse himself in a variety of social and corporate cultures. He has held a variety of external and internal strategy and management consulting positions.

Mr Rajesh joined Standard Chartered Bank’s strategy team in 2010 and is currently heading the ASEAN and South Asia regional portfolio, in addition to having additional responsibility at the bank level for Private Banking and Wealth Management strategy. In his eight years with the bank, he has led a broad range of Group, Country and Business Unit level strategy projects. In his current role, he is responsible for working closely with the respective CEOs to develop organic and inorganic strategy at the country/regional level for ASEAN and South Asia. He has done extensive work in India, Indonesia, Singapore, Malaysia and Vietnam.

Prior to joining Standard Chartered Bank, Mr Rajesh was strategy consulting with Marakon Associates in areas related to value-based strategy, capital allocation, performance management, and strategic due-diligence. Prior to that, he was a Director at UBS Wealth Management, where he was responsible for various market entry and business development projects in Private Banking. He also has extensive market risk management experience at Goldman Sachs.

Mr Rajesh has an engineering degree from India and an MBA from IMD Switzerland. He has a keen interest in financial markets, behavioural finance and technology. Other than the world of finance and banking, Mr Rajesh enjoys all forms of sports and fitness. Mr Rajesh is married and has two young daughters, and he is based in Singapore.

Ramesh Narayanaswamy

Group Chief Information & Operations Division, CIMB Bank Berhad


Ramesh Narayanaswamy currently oversees the Information, Technology and Operations functions of CIMB Group. Responsible for strategy, solutions, operationalisation and execution of all technology projects, Mr Ramesh drives innovation and transformation in these areas to create better customer experiences and scalable systems, and manages operational and technological risks at an acceptable cost.

He was previously the Group Chief Information Officer for Singapore Post Limited, driving the technology agenda to transform the company from a classic postal services provider to an e-commerce and logistics company. Prior to that, Mr Ramesh was Group Head of Technology Solution Delivery for retail banking in Standard Chartered, based in Kuala Lumpur and before that, Singapore. He has also worked for Citibank in the International Cards division managing projects and implementation across Latin America and Europe.

Mr Ramesh has 21 years of technology and operations experience, of which 16 were in banking and 5 were in e-commerce and logistics. He sits on various customer advisory boards, mentors start-ups on their ecosystems and provides thought leadership in the area of technology and operations transformation. He holds Master of Science (Hons) and Bachelor of Engineering (Hons) degrees from Birla Institute of Technology and Science, Pilani, India, and a Master of Business Administration degree from Nanyang Business School, Singapore.

Sandeep Lal

Managing Director, Digital, DBS Consumer Banking Group, Singapore


Sandeep Lal heads the Digital Bank and Payments for the Consumer Bank at DBS. He worked with PayPal from 2000 to 2008 in the U.S. and was part of the team that took the company public. His responsibilities included International Business Head and Regional Head for Asia. Prior to that, he worked with Citibank for 17 years in Singapore, New York, Japan and India, with the Technology and Operations organisation in the Trading, Consumer & Corporate Business.

Dr Siew Chan-Cheong

Director, Financial Services, Strategy& Malaysia


Dr Siew Chan-Cheong has 18+ years of experience in designing and implementing large-scale transformation programmes for financial institutions, including banks and sovereign funds in Indonesia, Malaysia, Hong Kong, China, India, UK and US.

He has extensive experience in advising CxOs on the following topics:
• Growth Business Model
• Lean Operating Model, e.g. Holding Company Formation, Front-to-Back Performance Improvement, Shared Services
• Differentiated Capabilities, e.g. Business Process Reengineering, Fintech, Talent and Customer Management.

While Dr Siew was working out of the London office of Strategy& (formerly known as Booz & Company), he successfully assisted numerous British and European global banks to transform post the 2008 Global Financial Crisis.

His previous employments include British Telecommunications (BT) in London and Infosys Technology (Bangalore).

Dr Siew attained his Master of Business Administration degree from London Business School, as well as his Doctor of Philosophy and Bachelor of Engineering (1st Class Hons) degrees from the University of Southampton, UK.

Sumitra Nair

Vice President, Talent & Digital Entrepreneurship, Malaysia Digital Economy Corporation (MDEC)


Sumitra Nair is Vice-President – Talent Development and Digital Entrepreneurship at Malaysia Digital Economy Corporation (MDEC). Her key mandate is to ensure that Malaysian youth are equipped with the necessary digital competencies for the future workforce. She also serves as a Stakeholder Advisory Council member of the International Society for Technology in Education (ISTE) Standards for Teachers. Prior to her current position, Sumitra held leadership and advisory roles in corporate responsibility and sustainability portfolios at DiGi Telecommunications and Telenor ASA (Norway). Sumitra holds a Post-Graduate Certified Diploma in Accounting and Finance from the Association of Chartered Certified Accountants (ACCA), Executive Management Certificate in International Marketing from INSEAD University, as well as a Bachelor of Economics with Honours from University Malaya. She is also a PhD candidate at School of Business, Monash University Malaysia and a mother to two digital natives.

Syed Shahid Hussain

Managing Partner, Financial Services Sector Leader — ASEAN, IBM Global Business Services, Singapore


Syed Shahid Hussain is the Managing Partner for Financial Services Sector Leader for IBM ASEAN. He has extensive experience in leading performance improvement, digital transformation, business model innovation in financial services organisations. Syed has also partnered with CEOs and senior management teams to develop business, operating model and digital strategies related to growth, customers, partners, products and digital business.

As a subject matter expert in areas of customer strategy and customer relationship management, he has advised and led transformation projects in areas of omni-channel experience, cross-sell & up-sell, retention & churn, customer service, marketing and brand promise execution. Prior to this, he was the Executive Director for the Financial Services Sector in IBM India/South Asia.

Platinum Sponsor


Maybank is among the top 5 banks in South East Asia with total assets of USD165 billion. It has an international network of over 2,400 branches and offices in 20 countries and employing 45,000 employees.Maybank was established in 1960, and today is the largest company by market capitalisation on the Malaysian Bourse (Bursa Malaysia). It is ranked first among listed Malaysian companies and among the top 500 companies in the Forbes Global 2000 leading companies of the world.

The Maybank Group offers a comprehensive range of products and services that includes commercial banking, investment banking, Islamic banking, offshore banking, leasing and hire purchase, insurance, factoring, trustee services, asset management, stock broking, nominee services, venture capital and Internet banking.

Maybank’s mission is to humanise financial services across Asia, by providing access to financial services to the people at fair terms and pricing, and to be always at the heart of the community.

Advancing Asia’s Ambition With You.

We want to humanise financial services by:

  • Providing the people with convenient access to financing
  • Having fair terms and pricing
  • Advising customers based and on their needs
  • Being at the heart of community



The Bond and Sukuk Information Exchange or BIX, is a non-profit information platform established to provide free public access to information on bonds and sukuk issued in Malaysia. The BIX provides a wealth of comprehensive and up-to-date information on the Malaysian bond and Sukuk market and is expected to increase transparency in both the primary and secondary markets and at the same time, facilitate increased awareness of investors, including retail investors in bonds and Sukuk. BIX was launched on 6 November 2017.

BIX is an important component of the overall bond and sukuk market infrastructure and the first of its kind to consolidate price and credit information. The platform will position Malaysia as a global benchmark for transparency and strengthens Malaysia’s position as a leading sukuk and bond hub in the region The website provides an advance search engine which allow investors to filter the current RM1.3 trillion bond and sukuk in Malaysia according to their expected yield, duration and rating. BIX also has a bond calculator to help investor calculate the expected return based on its maturity and coupon/profit payment.

Supporting Partner


Asian Institute of Finance (AIF) is a think tank jointly established by Bank Negara Malaysia and the Securities Commission Malaysia, to enhance human capital development and talent management across the financial services industry in Asia.The Institute believes in attracting, developing and retaining talented individuals towards ensuring the development and sustainability of the industry. It advocates this principle via domestic and regional alliances with industry, multilateral organisations and academia with the sole aim of raising the profile of the human capital and talent management agenda.

AIF also works closely with Asian Institute of Chartered Bankers, Islamic Banking and Finance Institute Malaysia, The Malaysia Insurance Institute and Securities Industry Development Corporation, towards coordinating and enhancing content as well as delivery of professional qualifications in Malaysia.

Supporting Partner


The ASIAN BANKING SCHOOL (ABS) is dedicated to developing talent and is the largest specialised provider of quality banking training programmes in the ASEAN region.As the industry’s preferred partner in learning and development, ABS offers relevant training programmes that cover a comprehensive list of banking areas and are designed and developed in-house by our Specialist Training Consultancy Team or in collaboration with strategic learning partners that includes some of the top business schools in the world. It also provides specialised consulting services and tailored learning solutions to meet the specific needs of its clients.

Through its sector-leading Executive Education programmes including the ground-breaking Global Banking Leaders Programme with Cass Business School, City, University of London, as well as the Emerging Banking Leaders and Summer School Programmes with the University of Cambridge Judge Business School, ABS equips banks and its senior executives with the right knowledge to take them up and move them forward.

ABS works closely with the Asian Institute of Chartered Bankers in raising competency standards for the banking industry through the delivery of training workshops related to professional qualifications developed and awarded by the professional body. It is also the exclusive training partner for the Chartered Banker Institute in the UK.
ABS also plays a significant role in enriching the talent pipeline for the financial services sector through the industry recognised Financial Sector Talent Enrichment Programme (FSTEP) and Graduate Training programmes. It is also responsible for designing, developing and delivering the industry-wide Ethics and AML / CFT programmes.

Guided by the transformation blueprint for the Malaysian banking education landscape, it is the aim of ABS to innovate the approach of developing talent, and in turn raise the calibre and dynamism of professionals in the industry.

Supporting Partner


IBM is a leading cognitive solutions and cloud platform company headquartered in Armonk, NY that leverages the power of innovation, data and expertise to improve business and society. Established in 1911, it is the largest technology and consulting employer in the world, with more than 380,000 employees serving clients in 170 countries. With 24 consecutive years of patent leadership, IBM Research is the world’s largest corporate research organization with more than 3,000 researchers in 12 labs located across six continents. With Watson, the AI platform for business, IBM is building industry-based solutions to real-world problems guided by its “Principles for Transparency and Trust in the Cognitive Era.” Since 1961, IBM has helped Malaysian organisations including government agencies leverage technology to modernize industries, create new jobs and fuel the economy.

Registration Fees

AICB Member Rate   RM1,500 nett
Non-Member Rate   RM1,800 nett
International Delegate   USD450 nett

*The Global Banking Conference is STF claimable — AICB Members are entitled to 14 CPD Hours (7 CPD Hours per day).


Please complete the registration form and submit it via mail, fax or email to:

Wisma IBI, 5 Jalan Semantan, Damansara Heights
50490 Kuala Lumpur

For further enquiries, please contact:
+603 2095 6833 (Harpreet: Ext. 157/Magdalen: Ext. 182)
Fax: +603 2095 2322


Sasana Kijang, Bank Negara Malaysia
2 Jalan Dato’ Onn
50480 Kuala Lumpur

Kindly refer to Google Maps here for directions to the venue. Ample parking is available on LG4 and LG5 at Sasana Kijang at RM5.00 per entry (flat rate).



The Express Rail Link (ERL) is a high-speed train service which connects Kuala Lumpur International Airport ( KLIA) with the Kuala Lumpur city centre. Cruising at a top speed of 160 km/h, the journey takes only 28 minutes.

The ERL operates at 15-minute intervals during peak hours and 20-minute intervals off-peak. The fare is RM55 for a one-way trip, and RM100 for a return trip.

Airport Limo

Airport Limo provides taxi and limousine services to-and-from KLIA daily, insurance coverage for passengers and doorstep drop-offs and pick-ups. Its vehicles are readily available at all times, and with a computerised system issuing travel coupons and standardised fares based on travel distance, passengers are assured of safe and comfortable rides always.

Airport Coach

Airport Coach offers passengers a safe and efficient way to travel from KLIA to KL Sentral and back. A one-way trip takes about an hour and costs only RM10, while a return trip costs only RM18. Its coaches are available hourly.


The Majestic Hotel, Kuala Lumpur, is the official hotel for the Global Banking Conference.  To enjoy a special rate, kindly click the button below to download the room reservation form.



The Country

The Federation of Malaysia comprises Peninsular Malaysia and the states of Sabah and Sarawak on the island of Borneo. Kuala Lumpur is the capital of Malaysia.


Bahasa Melayu (Malay) is the national language of Malaysia, but English is widely spoken. The different ethnic groups in Malaysia also converse in their respective languages and dialects.


Population projections in 2017 show that the Malays and Bumiputeras constitute 68.8% of the total population, with the Chinese, Indians and other races making up the rest of the country’s population.

Visitor Access

Visitors to Malaysia must hold a valid passport or travel document with a minimum validity of six months beyond the intended visiting period. Most nationalities do not require visas for social or business visits. For further information, please contact the nearest Malaysian diplomatic mission or the office of Tourism Malaysia, or visit the Ministry of Foreign Affairs website.


The monetary unit of Malaysia is Ringgit Malaysia (RM). Foreign currencies can be obtained at banks and money changers.


Malaysia experiences tropical weather year round, with temperatures ranging from 21ºC (70ºF) to 32ºC (90ºF). Highlands experience cooler temperatures of between 15°C (59° F) and 25°C (77°F). The country’s rainfall figures are between 2,000 mm to 2,500 mm annually. Click here for the daily weather forecast.