The Digital Road to Financial Wellness

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The Digital Road to Financial Wellness


07 Oct 2021 @ 10:00 am (+8 GMT) | Venue: Zoom
The Digital Road to Financial Wellness

Did you know that Malaysians are more concerned about their financial security than their health? With increased financial uncertainty amid the global pandemic, many are looking to simplify and streamline their financial interactions and adopt new financial habits and lifestyles to stay financially fit. Cognizant's recent research report, The Work Ahead in Banking & Financial Services, reveals that organisations are moving beyond the basics of digital banking and one-size-fits-all services. Using AI, automation and analytics, they aim to enhance the efficacy of processes, blend human-centric and tech-driven customer engagement and deliver personalised financial wellness. Banks have a renewed opportunity to align with the needs of the customers they serve — shifting the focus from “managing accounts” to “managing financial well-being” by adopting a digital-first approach.

The Digital Road to Financial Wellness

In this webinar, Manish Bahl, Head of Center for the Future of Work, Asia Pacific at Cognizant, India, will share his deep knowledge and insights on:

  • Why will digital banking move beyond the basics and one-size-fits-all services and force banks and financial services organisations to adopt a holistic, personal and proactive approach toward financial wellness?
  • How should customer experience be defined in a future where financial well-being is prioritised?
  • How will the mesh of data analytics, AI and automation be the key to delivering personalised financial wellness?
  • How are banks adopting these technologies to serve customers and promote their financial well-being and in turn, creating opportunities for themselves?
  • Where are organisations in their efforts to prepare for a digitally disrupted world? Is customer wellness at the centre of this journey?

An access link will be provided before the webinar. To register, please see below:

Please register by 6 October 2021, 12 pm. For further enquiries, kindly send us an email at [email protected]

Speaker's Profile

Manish web profile 500 l
Manish Bahl

Head, Center for the Future of Work, Asia Pacific

Cognizant, India

Speaker
Manish web profile 500 l
Manish Bahl

Head, Center for the Future of Work, Asia Pacific

Cognizant, India

Manish is a passionate futurist and advisor with a compelling perspective on the future of work based on human + machine. A respected speaker and thinker, Manish heads the Center for the Future of Work in the Asia Pacific and guides businesses to shape their future. He influences the way leaders to think about and prioritize digital by challenging the status quo and reappraising the underlying principles of businesses to unleash the power of the new. He is the author of one of the most read reports, The Work Ahead in Banking & Financial Services. Manish has over 18 years of research, advisory, and business strategy experience. He joined Cognizant in 2014, from Forrester Research, where he served as Vice President, Country Manager, and provided guidance and advice to C-level executives.

Manish has been widely quoted in the press, including The Wall Street Journal, The Business Times, The Australian, and others. He is a frequent keynote speaker at international conferences.