Digital Banking Technology

AICB and PwC Malaysia collaborated on a webinar entitled “Digital Banking Technology” on 15 July 2020 at 9 am. Moderated by AICB CEO Prasad Padmanaban, the discussion highlighted the need for Malaysian banks and financial services institutions to be capable of innovating with technology in the move towards digitalisation. Dennis Trawnitschek, Digital Banking Leader, Southeast Asia, PwC SEAC, took the audience through the drivers of digitalisation in banking, which is fuelled primarily by disruption from Fintechs and rising customer expectations. He also enlightened the audience on the early adopters of digital technology and the growth of cloud-enabled core banking architecture and the SaaS ecosystem. Complementing Dennis was Clarence Chan, Assurance Executive Director of PwC Malaysia, who shared highlights on BNM’s Risk Management in Technology (RMiT) Guidelines and how they are impacting digital and virtual banks, as well as the traditional incumbent banks. Through several case studies, Clarence shared his experience working with various banks to build robust security measures through eKYC and multi-factor authentication, giving attendees a better understanding of the issues and challenges surrounding security in digital banking. Providing an industry view, Rohan Krishnalingam, Group Chief Digital and Technology Officer of RHB Banking Group, shared RHB’s digital transformation journey, which was initiated in 2017 to deliver new digital solutions efficiently, building new capabilities to be future-ready and ultimately, transforming RHB into a leader within the digital banking space. The webinar was attended by close to 400 participants, who actively engaged with the speakers through the Q&A session and chats. A recording of the webinar was provided to all participants after the session.