Digital 2.0 – Mastering the Application of Digital Thinking and Technology
in the Banking Industry

21 MARCH  2018 | 8.30 AM  4.30 PM
0830 Registration
0900 Welcome Remarks by Chief Executive, Asian Institute of Chartered Bankers
0910 Session I : An Overview on Digital Trends Across Banking and Financial Services
1000 Coffee Break
1015 Session II : Digital Engineering – “Executing Digital in Financial Institutions”

  • Understand the mechanics and components required for digital implementation and execution and what is required
    across the business. (Presentation followed by Panel Discussion)
1200 Key Highlights
1230 Lunch Break
1400 Session III : Digital Infrastructure Readiness
This session provides insights on how to take away your back-end bottlenecks and legacy to accelerate your digital business.

  • Understand what is required for businesses to undertake digital without legacy issues from technology or work
    processes in order to gain greater productivity and efficiencies.
  • Sharing of various case studies of how domestic and foreignbanks have adopted various approaches and managed these
    challenges, in order to reach their organisation
 1600 Closing and Key Highlights
1630 Coffee & Networking

*Please note that the event agenda is subject to change.



Errolyn Tan

Retail Business Architect, Digital Strategy & Innovation, Group Digital Transformation, RHB Bank


Errolyn is a former product owner and project manager turned digital enthusiast. After 17 years in marketing, consulting, training and project management, the last 2 years have been a steep learning curve of new (for the banking industry) technologies and trends for her. Her passion to introduce, design and roll out innovation in organisations keeps her keen and hungry, bridging business and IT needs and requirements. Her certification in Digital Marketing further complements this goal.

Errolyn has a Bachelor’s in Mass Communications from Universiti Sains Malaysia.

Manish Bahl

Senior Director - Center for the Future of Work Cognizant Technology Solutions


Manish heads the Center for the Future of Work (cFOW) in Asia Pacific and is responsible to develop original thought leadership content related to Code Halos, Digital Transformation, and the Future of Work. He works closely with senior IT and business decision makers as well as industry stakeholders to provide vision and leadership on digital transformation, and its impact on business, people, technology and culture.

Manish has over 14 years of research, advisory and business strategy experience. His professional expertise spans business technology strategy and planning, C-level thought leadership, innovation, and sales & marketing. He most recently served as Vice President, Country Manager with Forrester India where he provided strategic guidance and advice to Forrester clients and drove Forresters growth in Asia Pacific. His research covered IT strategy, strengthening the linkage between business and technology, disruptive start-ups, and the overall technology services market in Asia Pacific. Manish was also instrumental in the brand development for Forrester in Asia Pacific that led the company to win the Business Technology Research CIO-Choice award in early 2014.

Manish has been widely quoted in the press, including such media outlets as The Wall Street Journal, Economic Times, Ciol, and others. He is a frequent keynote speaker at national and international conferences. He did his post-graduate work in International Business from SCDL and holds a Bachelors degree from University of Delhi, India.

Mansoor Ahmed

Head of Infrastructure and Service Management - Functions Standard Chartered Bank


Mansoor is a highly motivated; client focused Director who believes in change and impact within an organisation.

Mansoor is responsible for Standard Chartered Bank’s Technology Infrastructure globally within a number of business areas. He heads Infrastructure Delivery and Design as well as the Collective Intelligence Centre, Estate Management and Service Management for a portfolio of Legal & Compliance, Risk, Finance, HR and Enterprise Services.

He’s been with the bank for 7 years and has extensive experience in the Banking and Telecoms sector having worked at Merrill Lynch, Bank of America and The Royal Bank of Scotland.

Mansoor focuses on his strengths which are Projects and People. He was responsible for project managing the upgrade of the global FX platform – USD$115m – single largest project the bank has ever done within SCB.

Prior to this assignment, he lived in London and worked at the Bank of America Merrill Lynch. He was the first Programme Manager to successfully complete an integration project between the two banks. He also delivered Market Data services for Merrill Lynch within a greenfield Tier 4 Datacentre as part of a USD$300m programme.

He was born and raised in the UK and when he isn’t glued to a computer screen, Mansoor is passionate about development of people and has taught tools and techniques for delivering projects always incorporating EQ. He is a mentor to many as well as a husband and father of three. He has a passion for martial arts, travel and community development work.

Peter Steward

Senior Director - Cognizant Consulting. Head of Middle East, Digital Transformation, OCM PROSCI, PM


Peter is the Middle East Head of Cognizant Business Consulting (CBC), part of Cognizant Technology Solutions – a Fortune 500 and Forbes Fast Tech 25 NASDAQ listed global firm with 250,000+ employees. Additionally, Peter is Digital Transformation Consulting lead and Change Management Certified (PROSCI).

CBC’s primary goal is to enable our clients for success in the fourth industrial, digital, revolution.

Peter’s international consulting career spans 20+ years, with industry specialisation in Financial Services (Investment Banking, Investment Management, Hedge Funds, Pension Funds, Transfer Agency & Private Equity). Other industries include Government, Hospitality, Aviation, Manufacturing, Healthcare, Energy, Communications, Retail and Wholesale.

Peter has successfully launched and grown business consulting operations in the Middle East ahead of annual stretch targets, receiving an award for front-line leadership. He has led/directed/managed over 80 projects and programs covering Digital Transformation, Business and IT Strategy, Feasibility, Process, PMO, Outsourcing, M&A, Organisational Change Management and HR Consulting.

Peter is expert in program managing large, complex business & IT Change initiatives, combining latest Digital thinking with disciplined program management methodology and advanced Organizational Change Management ensuring successful delivery with relationship management at board / CxO level.

Peter has strong business development, team management, solution design, analysis, problem-solving, facilitation and presentation skills; with experience across all business functions. He is an innovative, effective communicator who is highly organised and delivers to the highest quality standards with an exceptional level of personal integrity, fairness, cultural awareness and a will to win.

Peter speaks regularly on Digital, Strategy and Change Management around the GCC region and is fluent in Spanish.

Shahazana Shaari

Head of Group IT, SME Development Bank


Shahazana is currently heading Group Information Technology in SME Bank. She is in-charge of IT Planning, Management & Governance. IT Application, IT Security, IT Infrastructure and IT PMO. She is the point person for Information Strategic Planning i.e. strategizing applications and IT Infrastructure to enable all digitalisation projects within the Group and for collaboration with other SMEs. She leverages on IT to advance the mission of the Group by aligning with the business plan and to shape the future direction for IT to create a competitive advantage.
Shahazana holds a BA (Hons) in Accountancy from Northumbria University, England, and is an MBA holder from University Putra Malaysia.

Siah Hark Cheong

Head, Customer Analytics & CRM Community Financial Services Maybank


Siah is currently heading the customer analytics and customer relationship management (CRM) for Community Financial Services in Maybank Malaysia. He is responsible in driving the customer analytics agenda to increase revenue via implementing various initiatives from the insights of the advanced analytics. The initiatives such as cross sell, upsell, portfolio management, acquisition, loyalty and retention are derived from advanced analytics and implemented through CRM enablement via traditional and digital channels. These initiatives are jointly collaborated with various business stakeholders. Siah and his team share the vision of being the trusted advisors and revenue enablers to the stakeholders through close working relationship with them as internal business partners.

Holder of an economics degree from University of London, Siah has the extensive working experience in market and consumer research, data management and processing, advanced analytics, data science and campaign management (customer relationship management). He was the head of customer analytics for Standard Chartered and HSBC banks prior to his current role. His past stints also include RHB Bank, SAS and ACORN Marketing Research. The accumulation of research and advanced analytics experience have been useful for him to converge both practical applications to drive the analytics and data science agenda in his day to day work. His passion and successful implementation from analytics initiatives have motivated him to continue to strive for more revenue driven ideation.

Szazuan Saat

Associate Risk Specialist, Specialist Risk Unit (SRU)


Szazuan is a seasoned Bank Negara IT supervisor with over 18 years experience in multiple domains of technology including cyber security, IT supervision and risk management.
As technology franticly transforms the financial industry, identifying the point of vulnerabilities gets progressively harder. Hence, the better part of his work is trying to make sense of security and apply reasonable controls within a regulatory framework. Donning multiple hats, his core functions include drafting technology risk policy and circulars as well as conducting technology surveillance and reviews on financial institutions.
While regulators are responsible to shape and safeguard the industry, Szazuan believes that industry has a key role to play and industry led initiatives would lead to continuous uplift of risk management standards in the industry.

Vivek Kant

Chief Architect & Sr. Deirector of Technology Banking & Financial Services


Vivek Kant is the Chief Architect with Technology & Architecture Office for Banking & Financial Services division of Cognizant. Vivek leads technology strategy and architecture delivery for clients across Europe and APAC region.

Vivek is an accomplished leader with proven track record of over 18 years in conceptualizing, architecting and implementing technology solutions for large enterprises & software product organizations. He has been leading various assignments or Cognizant in Enterprise Architecture & Technology for Financial Services Industry across geographies.

Vivek is an accomplished Enterprise Architect and has extensive experience in Banking domain and has worked in past for building solution in Payments, Consumer Lending and Capital Markets. Vivek has led various engagements in Enterprise Architecture, Technology transformation and System reengineering.

Vivek is a thought leader and technology evangelist in the areas of Digital transformation, Web scale applications and High performance computing. He has led various path breaking projects for building digital platforms from concept to code.

Vivek is a passionate technologist and have been a pioneer of various technology trends. He has been a champion of digital technologies from early days of internet and DotCom revolution to the current surge. He is an expert on technologies like APIs, Micro Services, Big Data, Mobility, Location Intelligence and web scale applications.

Vivek is also a member of API working group for BIAN (Banking Industry Architecture Network), where he is contributing towards establishment of industry standard for Banking APIs. At the core Vivek is a die-hard technologist and keenly follow how technology is shaping our lives.

Before joining Cognizant Vivek has worked with Tech Mahindra, where he was the founding member of online channels and portal practice. During his tenure, he also had the privilege of being the lead developer for first online self-service capability for British Telecom.

Vivek has a graduate degree in Engineering from NIT Allahabad and post graduate degree from BITS Pilani. He is also TOGAF 9 certified Enterprise Architect. He has also attended Business Leadership Program at XLRI Jamshedpur. Vivek spend his leisure time in cooking new recipes, long distance cycling
and programming for fun.

Zahrain Zulkifli

Head, Digital Banking, Bank Islam Malaysia Berhad


Zahrain Zulkifli is the Head of Digital Banking in Bank Islam. He graduated Bachelor of Science Computer Science from Coventry University, United Kingdom. Zahrain brings over 15 years of experience to the role. He has held various positions leading sales, and product development teams in various technology companies and has been involved in numerous Digital and Innovation Programmes in Malaysia.

Zulkanain Kassim

Chief Operating Officer, Affin Bank Berhad


Mr. Zulkanain Kassim has been Chief Operating Officer of Affin Bank Berhad since October 1, 2016. Mr. Kassim is responsible for planning, organizing and controlling of all operational activities, which includes IT Services, Banking Operations and Loan Administration and Documentation. He has more than 25 years of experience in financial services industry, primarily in Information Technology, Banking Applications, Customer Solutions and Digital Banking. Prior to Affin Bank, he served as Group Managing Director of Malaysian Electronic Payment System Sdn Bhd since 2011. Mr. Kassim has a proven track record of success and has the skills and passion to advance Malaysian Electronic Payment into a premier services provider in the region. He joined MEPS in May 2010 as Head of Information Services where he was responsible for overall technology development and implementation, as well as provided direction to IT operations in line with Group strategies. He started his career in the financial industry 19 years ago and held various positions in local and foreign financial institutions with active involvement in projects such as core banking system implementation and integration, IT Strategic Plan, enterprise-wide system implementation and executive/management information system. He has also spearheaded various teams responsible for implementing strategic and compliance initiatives; in particular the online service for legal processing and documentation for credit facilities which was the first for the nation’s banking industry. He served as a Director of Malaysian Electronic Payment System Sdn Bhd since 2011. He holds a Bachelor of Science (Hons) degree in Computer Science from Universiti Teknologi Malaysia and is an alumnus of the Senior Management Development Programme at Harvard Business School.

Multipurpose Hall, Lanai Kijang, Bank Negara Malaysia
50480 Kuala Lumpur