The Banker of the Future

20 October 2020 @ 9.30 am (+8 GMT)

Being a leader in today’s banking industry is not easy. One of the challenges that executive teams are facing is whether they have the right people. There is a general sense that something needs to be done, partly due to the mismatch in the talent that will be needed, and the talent that exists today.

Perhaps the challenges that beset organisations could be better met if only there were more “world-class” talent, from different places and often, different industries, or if they were able to upskill existing talent more rapidly.

However, we need not look far for talent. The banking workforce of the future sits before us today, waiting to be unshackled. They are mostly already working in banks, but also largely ready to be recruited from the communities that banks serve.

“The Banker of the Future”

In this webinar, we will discuss perspectives on building the workforce of the future, including efforts required by banks to reskill their employees and drive productivity, innovation and growth. We will also highlight the importance of understanding the needs of customers and how banks are incorporating this into training, and the core strengths, personal attributes and soft skills versus technical skills that will be required in the banker of the future.

AICB is a Supporting Partner of this webinar, and AICB members are entitled to register for this webinar with our compliments. To register, please click on the button below.

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Speakers’ Profiles

Jim Christodouleas, Banking and Capital Markets Solutions and Capability Leader, PwC

Jim Christodouleas is the Banking Solutions and Capability Development Leader, for PwC Australia’s Banking and Capital Markets practice. Based in Melbourne, he specialises in advising financial institutions on corporate strategy, operations, technology and organisation. He has over twenty years’ experience as a consultant and banker, having served clients in North America and South America, Europe, Asia and Australia. He has degrees from Princeton University, where he graduated with Honours and was a University Scholar, and the Massachusetts Institute of Technology, where he received a Ph.D. in Operations Research.

Chris Whitehead, F FIN,Chartered Banker , Chief Executive Officer & Managing Director, FINSIA

Chris Whitehead was appointed FINSIA Chief Executive Officer (CEO) in September 2016. He has been associated with the Australasian financial services industry for nearly 30 years. Previously, he was CEO of Credit Union Australia (CUA), Australia’s largest customer-owned financial institution, Regional Director at the Bank of Scotland, and CEO of BankWest Retail Bank. He has extensive experience as a non-executive director, including in the payments, wealth management and insurance sectors. Commencing his career in IT, Chris maintains a keen interest in the ongoing impact of technology on financial services.

Bernadette Bruton, Executive General Manager, Culture, Leadership and Learning,  NAB

Bernadette Bruton joined NAB Group during lockdown in the UK and has recently made it to Australia. Her portfolio at NAB includes culture, leadership and learning, and she is delighted to be joining the bank at such an exciting time.

She was previously at Aviva as Global Talent & Organisational Development Director and was responsible for setting the talent, leadership and organisation effectiveness strategy for the group. She was also a key member of the People Leadership Team.

She joined Aviva from global technology specialist Fujitsu. Prior to that she held a number of business and HR roles at BT, Virgin Money, Northern Rock, and Barclays. Although she was at Northern Rock for just two years, it was in the aftermath of the financial crisis securing the company’s recovery and preparation for sale. She crammed 10 years’ worth of experience into that short time!

Operating at Board and Group Executive level, Bernadette has a track record of developing and leading innovative transformational people strategies across several sectors.

Away from the office, Bernadette’s passion is her family. She took a long career break (6 years) to focus on the children and enable her husband to fulfil a dream to set up a school in the African bush. She now spends her time away from work supporting her kids with their passion for theatre and sport.

Joseph Healy, F FIN,Chartered Banker, Co-Chief Executive Officer, Judo Bank

Joseph Healy is a career international banker who has held executive positions at NAB, ANZ, CIBC World Markets, Citibank and Lloyds Bank. His 35 years of banking experience includes roles in risk management, financial control, debt and equity capital markets, private equity, project finance, strategy, and relationship banking.

Joseph holds MSc (Finance), MBA, MSc in International Management (China), MA in Contemporary Chinese Studies and MBA (Banking) degrees from the University of London, London Business School and the University of Nottingham in China. A lifelong learner, Joseph was an Adjunct Professor at University of Queensland Business School (2015-2019) and is currently finalising an MSc in Psychology and Neuroscience of Mental Health at Kings College, London.

He is a Fellow of FINSIA and a Fellow of the Chartered Banker Institute.

Joseph has authored three books: Corporate Governance & Shareholder Wealth Creation (2003), Chinese Firms Going Global – Can They Succeed? (2018) and Breaking the Banks – What went wrong with Australia’s banking? (2019).

Joseph was Director of the Football Federation Australia (FFA) from 2010-2018 and has five international football caps for Scotland at youth level.

Nicky Wakefield, Partner, PwC

Nicky is a PwC Partner leading SEA Management Consulting with a focus on HR and Finance Transformation. Nicky is recognised as one of the leading strategic thinkers of complex organisation & people change and is admired by her banking clients as a practical hands-on advisor and implementer. She has spent her career focused on the execution of business strategy through helping her clients make it real for their people. With more than 20 years experience in consulting and banking combined Nicky’s specialisation is in the organisation and people components of transformation, specifically; organisation design, change management, leadership, culture and HR. Nicky blends her unique background in Science and the Arts (economics and psychology) to help leaders drive real business outcomes through people & organisation change. She is particularly passionate about the organisation and people component of banking Transformation in HR and Finance.

Sam Garland, Banking and Capital Markets, Partner, PwC

Sam has focussed on the assessment and audit of internal controls, governance and risk management including financial statement audit. He has extensive experience in internal and external audit and risk management assessments of Australia’s major banks, international investment banks and mutual banks. This has included supporting clients in co-sourced internal audit arrangements, responding to prudential and consumer regulation assignments and ASIC requests. In recent times Sam has completed high-profile engagements in Governance, Culture and Accountability (including BEAR) and the area of responsible lending and product governance.

Programme Agenda

10 am Introduction and Housekeeping
Prasad Padmanaban, Chief Executive, AICB
10.05 am Opening remarks
Firas Raad, Country Manager for Malaysia, World Bank
10.10 am Economic outlook and opportunities
What might 2021–2022 look like in economic terms for Malaysia and SE Asia? What elements of sustainability are already embedded in the “new normal” and what other aspects may appear?Speaker: Sadiq Currimbhoy, Head of Sustainability, Regional Head of Macro Research, Maybank Kim Eng
10.15 am Panel discussion
The post-pandemic environment and the implications for business recovery, sustainability and investment.Speakers:
  • Rafiza Ghazali, Group Chief Executive Officer, Cradle Fund
  • Goh Wee Peng, Chief Executive Officer, AmInvest
  • Nurbayu Kasim Chang, Vice President, Head of Enterprise Banking, SME Bank

10.45 amQ&A
Moderated by Prasad Padmanaban, Chief Executive, AICB11.15 amClosing