The Asian Institute of Chartered Bankers (AICB) (formerly known as Institute of Bankers Malaysia (IBBM) has been championing the vision of professionalising bankers since 1977 by upholding the standards of excellence for the financial services sector to empower its workforce through the systematic transfer of knowledge and qualifications. Today, AICB is a distinct professional body focusing on membership, education, examinations and awards as well as thought leadership.

The Institute

As the professional body for the banking and financial services industry in Malaysia, the Asian Institute of Chartered Bankers (AICB) is committed toward elevating the banking education landscape by enhancing the quality of professionals who work within the industry. We aim to be the centre of excellence through professionalism, service, innovation and continuous improvement. To this end, our deliverables are aligned to industry needs, attuned to cultural changes as well as the evolving landscape of the financial world.

Transformed from the Institute of Bankers Malaysia founded in 1977, the establishment of the Asian Institute of Chartered Bankers is an initiative governed by a Council comprising representatives from Bank Negara Malaysia, The Association of Banks in Malaysia and the Malaysian Investment Banking Association.

Our Vision

To be the professional body of choice for bankers

Our Mission

  • Support members growth through innovative learning and opportunity
  • Advocate for professionalism and ethics
  • Catalyst for advancement of thought leadership
  • Facilitator for networking opportunities

Our Services

AICB functions as a centre of excellence through professionalism, service, innovation and continuous improvement. To this end, the mission activities of AICB are aligned to industry needs, attuned to cultural changes as well as the evolving landscape of the financial world.

As part of its mission to develop talent in the banking and financial services industry, AICB supports its members’ growth through innovative learning and opportunity, advocates for professionalism and ethics, catalyses advancement of thought leadership and facilitates networking opportunities.

Furthermore, in line with its transformation strategy, AICB has pursued a deliberate policy of modernising and broadening its suite of professional qualifications in content, structure and delivery, which has improved the standards of development of practitioners in the banking and financial services industry.

AICB has also been successful with the introduction of several value propositions to its members, including thought leadership conferences, networking opportunities and intellectual discourse events; and will look toward opportunities beyond national boundaries.

Core Values

A – Accountability
I – Integrity
C – Competence
B – Being Professional

Our refreshed AICB logo and corporate identity includes the signature tagline “Empowering Bankers, Honouring the Trust”, which further builds on our strong foundation in professional development for bankers. The acronym “AICB” stands for Accountability, Integrity, Competence and Being professional — the values championed by AICB. It also reflects the Institute’s focus on being innovative and modern, and its commitment to build a culture of professionalism in the banking industry.

AICB is looking for capable individuals to assume the following roles. If you fulfil the criteria below and are keen to try for the respective positions, please send your resume to careers@aicb.org.my

Vacancies available:

Assistant Manager - Social Media and Branding

Job Description

 This position is key support for the Strategy, Partnerships and Communications division and responsible for the planning, managing and implementation of the organisation’s thought leadership, communications and partnership activities aligned to the Institute’s overall strategic business plan.

The individual we are looking for plays a key role in the successful planning and implementation of the social media marketing strategies at AICB. You will help create and deliver innovative ideas for our social media campaign, as part of our integrated branding campaign.

Job Accountabilities

  • Develop social media strategies to maximise AICB’s exposure and awareness, acquire followers, and build an engaging connection with AICB members
  • Develop, promote and publish relevant, interactive, fresh and high-quality content daily through the following channels — Facebook, Instagram, LinkedIn and the AICB website — to further engage members to initiate conversations and encourage sharing/retweets/tagging of pictures on AICB
  • Review the design and content of all online assets, including the company website and social media pages
  • Possess creative skills to create, edit and post videos, photos, podcasts and audio content on AICB’s social media platforms
  • Able to analyse a social media campaign’s effectiveness and deliver actionable insights and recommendations to further enhance the social media marketing portfolio
  • Manage related ad-hoc tasks given in relation to branding and event activities
  • Able to work with internal stakeholders and create/engage with external network of industry influencers

Candidate’s Personality Profile

  • Creative, confident, responsible and has a pleasant personality
  • Has strong communication and interpersonal skills, with a passion for digital- and social media-related work

Competencies and Academic Requirements

  • A degree in any related discipline
  • Has at least 5 years’ experience, ideally in Social Media Marketing and working knowledge of ad serving tools, e.g. Google Ads, Facebook, LinkedIn, Instagram, etc.
  • Is self-motivated and able to work independently with minimal supervision
  • Has strong attention to detail and is able to deliver work that is of a high standard
  • Enjoys developing creative ideas and solutions
  • Has a good command of the English language


Website Administrator

Job Description

Design and develop AICB’s website,  coordinate strategic alliances and maintain other initiatives to support the Management in creating and delivering value for the Institute’s stakeholders.

Job Accountabilities

  • Manage web environments by designing, deploying, developing and maintaining web-related activities
  • Set basic  standards  for  graphics and content, and perform quality checks before uploading content and its components
  • Execute all visual design stages from conception to the final handover to engineering
  • Conceptualise original website design ideas that are simple and user-friendly
  • Create  wire frames, storyboards, user flows, process flows and site maps to communicate interaction and design ideas
  • Present and  defend  designs  and  key  deliverables to peers and executive-level stakeholders
  • Establish and promote design guidelines, best practices and standards
  • Coordinate and produce artwork for a variety of media, ensuring that they meet the overall corporate branding guidelines and creative objectives
  • Manage all supplier relationships with a high degree of professionalism, ensuring all parties receive a detailed brief/order
  • Understand print production and has knowledge of different formats for printing
  • Provide support the company’s CSR programmes and all forms of communication
  • Assist in administrative work or ad-hoc duties, including organising meetings, preparing reports, etc.

Candidate’s Personality Profile

  • Professional, confident, mature and has a pleasant personality
  • Has strong communication and interpersonal skills, as well as strategic and critical thinking skills
  • Is meticulous and outcome-driven
  • Is able to work independently with minimal supervision

Competencies and Academic Requirements

  • Has a minimum of 2 years’ web development experience
  • Has strong front-end coding knowledge
  • Has excellent programming and debugging skills
  • Required skills: Adobe Creative Suite (Photoshop), Web Development, HTML, CSS, jQuery, Twig Template
  • Preferred skills: PHP, MySQL
  • Is familiar with using Content Management Systems: CraftCMS
  • Has experience with CSS frameworks, e.g. Foundation
  • Understands other web technologies


Manager, Continuing Professional Development

Job Description

The individual is responsible for developing member value proposition programmes, including Continuing Professional Development (CPD) programmes and conducting CPD review compliance in supporting the Institute’s establishment to promote the highest standards of professional competence among its members.

Reporting Line

This individual reports to the Director of the Membership and Marketing division.

Job Accountabilities

  • Develop and execute membership value proposition strategies and programmes, including CPD programmes, to support members and maintain membership retention rates.
  • Constantly engage with members and stakeholders through various means, e.g. face-to-face, surveys, etc. to understand the needs of members and determine the types of programmes/activities to be conducted.
  • Engage with strategic partners and vendors to develop and deliver activities/programmes.
  • Manage communication on value proposition programmes to members and stakeholders.
  • Develop, review and execute CPD strategies, policies, processes and procedures related to the monitoring of CPD compliance and recognition of CPD learning activities.
  • Lead discussions and coordinate with L&D divisions of financial institutions or other partner organisations on the recognition of their CPD learning activities for the benefit of members.
  • Attend to enquiries on CPD and exemption applications and support financial institutions with regular statistics on CPD to facilitate monitoring of CPD compliance.
  • Provide administrative support to the membership team and committee in undertaking the member value proposition strategy and CPD programmes in line with the framework.
  • Generate membership data and reports for effective monitoring and to facilitate the planning of membership activities.
  • Assist with any other matters on membership, as requested.

Candidate’s Personality Profile

  • Confident, mature and has a pleasant personality
  • Able to network with different levels of members
  • Has good interpersonal, written and verbal communication skills
  • Has good decision-making skills
  • Is meticulous and analytical
  • Is proactive and able to work independently with minimum supervision.

Competencies and Academic Requirements

  • A Bachelor’s degree in business/finance/law or a related discipline
  • 3-5 years of experience in developing and executing professional membership value proposition programmes, including CPD and compliance programmes
  • Proficient in Microsoft Office software and has had exposure to customer data management systems.


Manager, Member Services

Job Description

This individual is primarily responsible for ensuring service standards are being met and managing the Member Services team. The goal is to keep the department running efficiently and profitably to increase member satisfaction, loyalty and retention rates and meet their expectations.

Reporting Line

This individual reports to the Director of the Membership and Marketing division.

Job Accountabilities

  • Lead and supervise the Member Services team to provide excellent member services by:
    • improving the member services experience, creating engaged members and facilitating organic growth
    • processing member requests according to established policies and procedures
    • providing timely and accurate responses to member enquiries
    • communicating courteously with members/customers via all channels of communication.
  • Handle member complaints or major incidents and ensure member issues are resolved satisfactorily.
  • Handle and oversee member services’ operations, including delivery of study materials, and processing of refunds and compensation, budgets and member administration functions.
  • Develop and implement member services’ procedures, policies and standards.
  • Keep accurate records of discussions and document member services’ actions.
  • Analyse statistics, and compile and write accurate reports to determine the level of member service provided by the Institute.
  • Measure member satisfaction and improve services.
  • Develop feedback or complaint procedures for members.
  • Mentor and develop the Member Services team to deliver a high standard of member services.

Candidate’s Personality Profile

  • Able to think strategically and lead
  • Has good interpersonal, written and verbal communication skills
  • Has advanced troubleshooting and multitasking skills
  • Is proactive and has respect for confidentiality.

Competencies and Academic Requirements

  • A Bachelor’s degree in Business Management/Administration or a related field
  • Proven working experience as a member/customer service manager with knowledge of customer service software, databases and tools.


Senior Executive, Marketing

Job Description

This individual is key support for the Membership & Marketing division and responsible for strategising, implementing and driving the overall growth of members, in addition to member relations.

Reporting Line

This individual reports to the Senior Manager, Marketing.

Job Accountabilities

  • Market, communicate and promote AICB’s qualifications and membership to all stakeholders to support the overall growth and retention rates of members.
  • Develop specific client-relationship management strategies and innovative value propositions for members.
  • Initiate and execute targeted campaigns to ensure members are kept abreast of the AICB’s developments
  • Develop and acquire strategic alliances, including collaborations with external parties, sponsorships, advertising opportunities and others.
  • Perform sales analysis periodically and closely monitor the targets established.
  • Ensure the marketing database is kept up-to-date at all times.
  • Assist with the development of marketing collaterals and promotional materials.
  • Assist with planning and organising activities to support member development and increase value proposition.
  • Prepare membership- and qualification-related reports regularly.
  • Continuously improve accounts receivables and assist in the management of all other areas related to the division.

Candidate’s Personality Profile

  • Able to multitask and prioritises workloads to meet deadlines for a variety of marketing deliverables
  • Has excellent interpersonal, written and verbal communication skills
  • Is creative and meticulous
  • Is passionate about promoting education and committed to lifelong learning
  • Is optimistic and self-motivated
  • Is resourceful and self-driven
  • Thrives in a fast-paced, dynamic and public-facing environment.

Competencies and Academic Requirements

  • A Bachelor’s degree in Marketing or any relevant discipline
  • 2–4 years of relevant working experience
  • Understands data analytics and is tech-savvy
  • Possesses own transport and is willing to travel.

Tan Sri Azman Hashim, FCB

(Chairman)


Chairman
AMMB Holdings Berhad

Datuk Abdul Farid Alias, FCB

(Vice Chairman)


Group President & Chief Executive Officer
Malayan Banking Berhad

Mr Wong Kim Choong, FCB


Chief Executive Officer
United Overseas Bank (Malaysia) Berhad

Dato' Ong Eng Bin, FCB


Chief Executive Officer
OCBC Bank (Malaysia) Berhad

Mr Lee Lung Nien, FCB


Chief Executive Officer
Citibank Berhad

Mr Donald Joshua Jaganathan, FCB


Representative of Bank Negara Malaysia

Datuk Mohamed Azmi Mahmood, FCB


Former Deputy Group Chief Executive Officer
AMMB Holdings Berhad

Tan Sri Dato’ Sri Tay Ah Lek, FCB


Managing Director / Chief Executive Officer
Public Bank Berhad

Dato’ Khairussaleh Ramli, FCB


Group Managing Director/Group Chief Executive Officer
RHB Banking Group

Dato' Howard Choo Kah Hoe, FCB


Managing Director / Chief Executive Officer
IBH Investment Bank Limited

Datuk Yvonne Chia, FCB


Chairman and Independent Non-Executive Director
Standard Chartered Bank Malaysia Berhad

Mr Domenic Fuda, CB


Group Managing Director / Chief Executive Officer
Hong Leong Bank Berhad

Ms Lee Jim Leng, CB


Group Managing Director /
Chief Executive Officer
Hong Leong Investment Bank Berhad

Mr Fad'l Mohamed, CB


Chief Executive Officer
Maybank Investment Bank berhad

Mr Abrar Alam Anwar


Managing Director & Chief Executive Officer
Standard Chartered Bank (Malaysia) Berhad

Audit Committee

Dato’ Howard Choo Kah Hoe, FCB

(Chairman)


Managing Director / Chief Executive Officer
IBH Investment Bank Limited

Mr Wong Kim Choong, FCB


Chief Executive Officer
United Overseas Bank (Malaysia) Berhad

Datuk Mohamed Azmi Mahmood, FCB


Former Deputy Group Chief Executive Officer
AMMB Holdings Berhad

Mr Abrar Alam Anwar


Managing Director & Chief Executive Officer
Standard Chartered Bank (Malaysia) Berhad

Education Committee

Council Members

Mr Donald Joshua Jaganathan, FCB

(Chairman)


Assistant Governor
Bank Negara Malaysia

Tan Sri Dato’ Sri Tay Ah Lek, FCB


Managing Director / Chief Executive Officer
Public Bank Berhad

Dato’ Howard Choo Kah Hoe, FCB


Managing Director / Chief Executive Officer
IBH Investment Bank Limited

Mr Lee Lung Nien, FCB


Chief Executive Officer
Citibank Berhad

Co-opted members

Professor Dato’ Dr Ansary Ahmed

Associate Fellow


President / Chief Executive Officer
Asia e University

Datuk Johar Che Mat


Director
Rural Capital Berhad

Mr Choo Yee Kwan, CB


Director
HSBC Bank Malaysia Berhad

General Purpose Committee

Datuk Abdul Farid Alias, FCB

(Chairman)


Group President & Chief Executive Officer
Malayan Banking Berhad

Datuk Mohamed Azmi Mahmood, FCB


Former Deputy Group Chief Executive Officer
AMMB Holdings Berhad

Mr Wong Kim Choong, FCB


Chief Executive Officer
United Overseas Bank (Malaysia) Berhad

Mr Domenic Fuda, CB


Group Managing Director & Chief Executive Officer
Hong Leong Bank Berhad

Human Resource Committee

Dato' Ong Eng Bin, FCB

(Chairman)


Chief Executive Officer
OCBC Bank (Malaysia) Berhad

Mr Lee Lung Nien, FCB


Chief Executive Officer
Citibank Berhad

Ms Lee Jim Leng, CB


Group Managing Director
Chief Executive Officer
Hong Leong Investment Bank Berhad

Membership Committee

Datuk Mohamed Azmi Mahmood, FCB

(Chairman)


Former Deputy Group Chief Executive Officer
AMMB Holdings Berhad

Datuk Yvonne Chia, FCB


Independent Non-Executive Chairman
Standard Chartered Bank Malaysia Berhad

Dato' Khairussaleh Ramli, FCB


Group Managing Director/
Group Chief Executive Officer
RHB Banking Group

Mr Fad’l Mohamed, CB


Chief Executive Officer
Maybank Investment Bank Berhad

Council Member

Dato’ Howard Choo Kah Hoe, FCB

(Chairman)


Managing Director / Chief Executive Officer,
IBH Investment Bank Limited

Co-opted Members

Professor Lee Chew Ging


Interim Deputy Vice Chancellor
INTI International University

Professor Dato' Dr Sayed Mushtaq Hussain


Professor, School of Management
Asia e University

Associate Professor Dr Cordelia Mason


Director of WE4ASIA/Corporate Planning
Universiti Kuala Lumpur

Datuk Nora Abd Manaf


Group Chief Human Capital Officer
Malayan Banking Berhad

The State Advisory Committees (SACs) were established to provide AICB members with a platform to exchange professional views and ideas, as well as to advance the Institute’s interest in the local banking and financial services industry. The SACs include representation from Bank Negara Malaysia, commercial banks, investment banks as well as AICB’s Individual members based in the following states: Johor, Labuan, Pahang, Penang, Perak, Sabah and Sarawak.

For all enquiries pertaining to the SACs, please email marketing@aicb.org.my

The Asian Institute of Chartered Bankers (AICB) has established expert networking groups with the objective of enhancing the professionalism, effectiveness and importance of their respective functions in financial institutions. There are currently five networking groups which comprise:

Chief Credit Officers' Forum (CCOs Forum)

Background

The Chief Credit Officers’ Forum, or CCOs Forum for short, is an advisory committee of AICB that aims to provide a platform for credit practitioners to share best practices in credit management and discuss industry issues relating to regulatory development.

Chief Internal Auditors Networking Group (CIANG)

Background

The Chief Internal Auditors Networking Group, or CIANG for short, is an advisory committee of AICB with an aim to provide a platform to exchange professional views and ideas among Chief Internal Auditors in an effort to enhance the effectiveness of Internal Auditors in financial institutions, as well as to benchmark good practices. CIANG’s vision is to enhance the emphasis and effectiveness of the internal audit function in a financial institution.

Compliance Officers' Networking Group (CONG)

Background

The Compliance Officers’ Networking Group, or CONG in short, is an advisory committee of AICB with an aim to provide a platform to exchange professional views and ideas among Compliance Officers in an effort to enhance the effectiveness of Compliance Officers in financial institutions, as well as to benchmark good practices. CONG’s vision is to enhance the professionalism, effectiveness and importance of the compliance function in financial institutions.

Chief Risk Officers' Forum (CROs Forum)

Background

The Chief Risk Officers’ Forum, or CROs Forum for short, is an advisory committee of AICB. It is a dedicated forum for open discussion among the Chief Risk Officers and/or Head of Risk Management to discuss industry issues relating to regulatory development and talent development.

The objectives of the forum are:

  • To provide a platform for the CROs to participate and provide inputs on the regulatory developments and industry challenges
  • To share experiences on implementation issues pertaining financial market regulations and capital management
  • To agree on a number of action plans including awareness, education relating to policy matters
Human Resource Networking Group (HRNG)

Background

The Human Resource Networking Group or HRNG for short was formed in 2007. HRNG is an advisory committee of AICB with an aim to provide a platform to exchange professional views and ideas among Human Resource in an effort to enhance the effectiveness of Human Resource in financial institutions. HRNG’s vision is to enhance the emphasis and effectiveness of the human resource development function in financial institutions.

Prasad Padmanaban

Chief Executive Officer


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Prasad joins AICB after a sabbatical of about 1 year to travel and spend time with family. Prior to that Prasad worked with the investment banks of MUFG in Hong Kong and JPMorgan in both London and Hong Kong as Executive Director in various Markets capacities over a period of 16 years covering all manner of Asia-ex and Japan securities from fixed income to equity derivatives.

As an accomplished professional in the banking arena, Prasad brings a great mix of leadership, operational excellence, technical breadth and a passion for learning and development to AICB.

Prasad holds a MA in Finance and Investment and MA in European Studies from the University of Exeter as well as a BA (Hons) in Economics from the University of Nottingham

Mithila Sathasivam

Director

Membership & Marketing


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Mithila is responsible for leading the development and implementation of the Institute’s membership framework including continuing professional development and professional conduct framework since 2014 in promoting banking professionalism.

Prior to this, she was with CPA Australia leading the membership and governance portfolio. Mithila started her career in PricewaterhouseCoopers providing financial audit services. She subsequently joined Bank Negara Malaysia conducting banking supervision in promoting financial stability.

She graduated in the field of accountancy and is a member of the Malaysian Institute of Accountants.



Susan Lee Yoon Lian

Director

Education & Assessment


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Ms Susan Lee is currently the Director of the Education & Assessment division. She is responsible to admit and enrol candidates into the appropriate level of the Institute’s qualifications based on their education and/or work experience. Prior to this she has served in various divisions such as Education and Services, Programme Delivery Management, Membership and Certification Administration, Examination Administration.

Shireen Kandiah-Fuad

Director

Strategy, Partnerships & Communications


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Shireen currently heads AICB’s Strategy, Partnerships & Communications Division, spearheading the development of thought leadership initiatives and research publications, in addition to strategic partnership and communication initiatives. Her professional experience spans the fields of CRM Strategy, Branding and Capital Markets.

Previously, Shireen worked in the International Affairs Department at the Securities Commission Malaysia in the areas of international regulatory standards and capacity building. She has also worked at international advertising agencies and business conglomerates based in Kuala Lumpur and Dubai.

Shireen graduated from the University of Kent, UK with a LL.B. (Hons) in Law.