The Asian Institute of Chartered Bankers (AICB) (formerly known as Institute of Bankers Malaysia (IBBM) has been championing the vision of professionalising bankers since 1977 by upholding the standards of excellence for the financial services sector to empower its workforce through the systematic transfer of knowledge and qualifications. Today, AICB is a distinct professional body focusing on membership, education, examinations and awards as well as thought leadership.
The Institute
As the professional body for the banking and financial services industry in Malaysia, the Asian Institute of Chartered Bankers (AICB) is committed toward elevating the banking education landscape by enhancing the quality of professionals who work within the industry. We aim to be the centre of excellence through professionalism, service, innovation and continuous improvement. To this end, our deliverables are aligned to industry needs, attuned to cultural changes as well as the evolving landscape of the financial world.
Transformed from the Institute of Bankers Malaysia founded in 1977, the establishment of the Asian Institute of Chartered Bankers is an initiative governed by a Council comprising representatives from Bank Negara Malaysia, The Association of Banks in Malaysia and the Malaysian Investment Banking Association.
Our Vision
Our Mission
- Support members growth through innovative learning and opportunity
- Advocate for professionalism and ethics
- Catalyst for advancement of thought leadership
- Facilitate networking opportunities
Our Services
AICB functions as a centre of excellence through professionalism, service, innovation and continuous improvement. To this end, the mission activities of AICB are aligned to industry needs, attuned to cultural changes as well as the evolving landscape of the financial world.
As part of its mission to develop talent in the banking and financial services industry, AICB supports its members’ growth through innovative learning and opportunity, advocates for professionalism and ethics, catalyses advancement of thought leadership and facilitates networking opportunities.
Furthermore, in line with its transformation strategy, AICB has pursued a deliberate policy of modernising and broadening its suite of professional qualifications in content, structure and delivery, which has improved the standards of development of practitioners in the banking and financial services industry.
AICB has also been successful with the introduction of several value propositions to its members, including thought leadership conferences, networking opportunities and intellectual discourse events; and will look toward opportunities beyond national boundaries.
Core Values
A – Accountability
I – Integrity
C – Competence
B – Being Professional
Our refreshed AICB logo and corporate identity includes the signature tagline “Empowering Bankers, Honouring the Trust”, which further builds on our strong foundation in professional development for bankers. The acronym “AICB” stands for Accountability, Integrity, Competence and Being professional — the values championed by AICB. It also reflects the Institute’s focus on being innovative and modern, and its commitment to build a culture of professionalism in the banking industry.
AICB is looking for capable individuals to assume the following roles. If you fulfil the criteria below and are keen to try for the respective positions, please send your resume to careers@aicb.org.my
Vacancies available:
Job Description
This position is key support for the Strategy, Partnerships and Communications division and responsible for the planning, managing and implementation of the organisation’s thought leadership, communications and partnership activities aligned to the Institute’s overall strategic business plan.
The individual we are looking for plays a key role in the successful planning and implementation of the social media marketing strategies at AICB. You will help create and deliver innovative ideas for our social media campaign, as part of our integrated branding campaign.
Job Accountabilities
- Develop social media strategies to maximise AICB’s exposure and awareness, acquire followers, and build an engaging connection with AICB members
- Develop, promote and publish relevant, interactive, fresh and high-quality content daily through the following channels — Facebook, Instagram, LinkedIn and the AICB website — to further engage members to initiate conversations and encourage sharing/retweets/tagging of pictures on AICB
- Review the design and content of all online assets, including the company website and social media pages
- Possess creative skills to create, edit and post videos, photos, podcasts and audio content on AICB’s social media platforms
- Able to analyse a social media campaign’s effectiveness and deliver actionable insights and recommendations to further enhance the social media marketing portfolio
- Manage related ad-hoc tasks given in relation to branding and event activities
- Able to work with internal stakeholders and create/engage with external network of industry influencers
Candidate’s Personality Profile
- Creative, confident, responsible and has a pleasant personality
- Has strong communication and interpersonal skills, with a passion for digital- and social media-related work
Competencies and Academic Requirements
- A degree in any related discipline
- Has at least 5 years’ experience, ideally in Social Media Marketing and working knowledge of ad serving tools, e.g. Google Ads, Facebook, LinkedIn, Instagram, etc.
- Is self-motivated and able to work independently with minimal supervision
- Has strong attention to detail and is able to deliver work that is of a high standard
- Enjoys developing creative ideas and solutions
- Has a good command of the English language
Job Description
This individual is primarily responsible for ensuring service standards are being met and managing the Member Services team. The goal is to keep the department running efficiently and profitably to increase member satisfaction, loyalty and retention rates and meet their expectations.
Reporting Line
This individual reports to the Director of the Membership and Marketing division.
Job Accountabilities
- Lead and supervise the Member Services team to provide excellent member services by:
- improving the member services experience, creating engaged members and facilitating organic growth
- processing member requests according to established policies and procedures
- providing timely and accurate responses to member enquiries
- communicating courteously with members/customers via all channels of communication.
- Handle member complaints or major incidents and ensure member issues are resolved satisfactorily.
- Handle and oversee member services’ operations, including delivery of study materials, and processing of refunds and compensation, budgets and member administration functions.
- Develop and implement member services’ procedures, policies and standards.
- Keep accurate records of discussions and document member services’ actions.
- Analyse statistics, and compile and write accurate reports to determine the level of member service provided by the Institute.
- Measure member satisfaction and improve services.
- Develop feedback or complaint procedures for members.
- Mentor and develop the Member Services team to deliver a high standard of member services.
Candidate’s Personality Profile
- Able to think strategically and lead
- Has good interpersonal, written and verbal communication skills
- Has advanced troubleshooting and multitasking skills
- Is proactive and has respect for confidentiality.
Competencies and Academic Requirements
- A Bachelor’s degree in Business Management/Administration or a related field
- Proven working experience as a member/customer service manager with knowledge of customer service software, databases and tools.
Tan Sri Azman Hashim, FCB
(Chairman)
AMMB Holdings Berhad
Datuk Abdul Farid Alias, FCB
(Vice Chairman)
Malayan Banking Berhad
Mr Wong Kim Choong, FCB
United Overseas Bank (Malaysia) Berhad
Dato' Ong Eng Bin, FCB
OCBC Bank (Malaysia) Berhad
Mr Donald Joshua Jaganathan, FCB
Datuk Mohamed Azmi Mahmood, FCB
AMMB Holdings Berhad
Tan Sri Dato’ Sri Tay Ah Lek, FCB
Public Bank Berhad
Dato’ Khairussaleh Ramli, FCB
RHB Banking Group
Dato' Howard Choo Kah Hoe, FCB
IBH Investment Bank Limited
Datuk Yvonne Chia, FCB
Standard Chartered Bank Malaysia Berhad
Mr Domenic Fuda, CB
Hong Leong Bank Berhad
Ms Lee Jim Leng, CB
Hong Leong Investment Bank Berhad
Mr Fad'l Mohamed, CB
Maybank Investment Bank Berhad
Mr Abrar Alam Anwar
Standard Chartered Bank Malaysia Berhad
Audit Committee
Dato’ Howard Choo Kah Hoe, FCB
(Chairman)
IBH Investment Bank Limited
Mr Wong Kim Choong, FCB
United Overseas Bank (Malaysia) Berhad
Datuk Mohamed Azmi Mahmood, FCB
AMMB Holdings Berhad
Mr Abrar Alam Anwar
Standard Chartered Bank (Malaysia) Berhad
Education Committee
Council Members
Mr Donald Joshua Jaganathan, FCB
(Chairman)
Bank Negara Malaysia
Tan Sri Dato’ Sri Tay Ah Lek, FCB
Public Bank Berhad
Dato’ Howard Choo Kah Hoe, FCB
IBH Investment Bank Limited
Co-opted members
Professor Dato’ Dr Ansary Ahmed
Associate Fellow
Asia e University
Datuk Johar Che Mat
Rural Capital Berhad
Mr Choo Yee Kwan, CB
HSBC Bank Malaysia Berhad
General Purpose Committee
Datuk Abdul Farid Alias, FCB
(Chairman)
Malayan Banking Berhad
Datuk Mohamed Azmi Mahmood, FCB
AMMB Holdings Berhad
Mr Wong Kim Choong, FCB
United Overseas Bank (Malaysia) Berhad
Mr Domenic Fuda, CB
Hong Leong Bank Berhad
Human Resource Committee
Dato' Ong Eng Bin, FCB
(Chairman)
OCBC Bank (Malaysia) Berhad
Ms Lee Jim Leng, CB
Chief Executive Officer
Hong Leong Investment Bank Berhad
Membership Committee
Datuk Mohamed Azmi Mahmood, FCB
(Chairman)
AMMB Holdings Berhad
Datuk Yvonne Chia, FCB
Standard Chartered Bank Malaysia Berhad
Dato' Khairussaleh Ramli, FCB
Group Chief Executive Officer
RHB Banking Group
Mr Fad’l Mohamed, CB
Maybank Investment Bank Berhad
Council Member
Dato’ Howard Choo Kah Hoe, FCB
(Chairman)
IBH Investment Bank Limited
Co-opted Members
Professor Lee Chew Ging
INTI International University
Professor Dato' Dr Sayed Mushtaq Hussain
Asia e University
Associate Professor Dr Cordelia Mason
Universiti Kuala Lumpur
Datuk Nora Abd Manaf
Malayan Banking Berhad
The State Advisory Committees (SACs) were established to provide AICB members with a platform to exchange professional views and ideas, as well as to advance the Institute’s interest in the local banking and financial services industry. The SACs include representation from Bank Negara Malaysia, commercial banks, investment banks as well as AICB’s Individual members based in the following states: Johor, Labuan, Pahang, Penang, Perak, Sabah and Sarawak.
For all enquiries pertaining to the SACs, please email marketing@aicb.org.my
The Asian Institute of Chartered Bankers (AICB) has established expert networking groups with the objective of enhancing the professionalism, effectiveness and importance of their respective functions in financial institutions. There are currently five networking groups which comprise:
Background
The Chief Credit Officers’ Forum, or CCOs Forum for short, is an advisory committee of AICB that aims to provide a platform for credit practitioners to share best practices in credit management and discuss industry issues relating to regulatory development.
Background
The Chief Internal Auditors Networking Group, or CIANG for short, is an advisory committee of AICB with an aim to provide a platform to exchange professional views and ideas among Chief Internal Auditors in an effort to enhance the effectiveness of Internal Auditors in financial institutions, as well as to benchmark good practices. CIANG’s vision is to enhance the emphasis and effectiveness of the internal audit function in a financial institution.
Background
The Compliance Officers’ Networking Group, or CONG in short, is an advisory committee of AICB with an aim to provide a platform to exchange professional views and ideas among Compliance Officers in an effort to enhance the effectiveness of Compliance Officers in financial institutions, as well as to benchmark good practices. CONG’s vision is to enhance the professionalism, effectiveness and importance of the compliance function in financial institutions.
Background
The Chief Risk Officers’ Forum, or CROs Forum for short, is an advisory committee of AICB. It is a dedicated forum for open discussion among the Chief Risk Officers and/or Head of Risk Management to discuss industry issues relating to regulatory development and talent development.
The objectives of the forum are:
- To provide a platform for the CROs to participate and provide inputs on the regulatory developments and industry challenges
- To share experiences on implementation issues pertaining financial market regulations and capital management
- To agree on a number of action plans including awareness, education relating to policy matters
Background
The Human Resource Networking Group or HRNG for short was formed in 2007. HRNG is an advisory committee of AICB with an aim to provide a platform to exchange professional views and ideas among Human Resource in an effort to enhance the effectiveness of Human Resource in financial institutions. HRNG’s vision is to enhance the emphasis and effectiveness of the human resource development function in financial institutions.
Prasad Padmanaban
Chief Executive Officer
Prasad joins AICB after a sabbatical of about 1 year to travel and spend time with family. Prior to that Prasad worked with the investment banks of MUFG in Hong Kong and JPMorgan in both London and Hong Kong as Executive Director in various Markets capacities over a period of 16 years covering all manner of Asia-ex and Japan securities from fixed income to equity derivatives.
As an accomplished professional in the banking arena, Prasad brings a great mix of leadership, operational excellence, technical breadth and a passion for learning and development to AICB.
Prasad holds a MA in Finance and Investment and MA in European Studies from the University of Exeter as well as a BA (Hons) in Economics from the University of Nottingham
Mithila Sathasivam
Director
Membership & Marketing
Mithila is responsible for leading the development and implementation of the Institute’s membership framework including continuing professional development and professional conduct framework since 2014 in promoting banking professionalism.
Prior to this, she was with CPA Australia leading the membership and governance portfolio. Mithila started her career in PricewaterhouseCoopers providing financial audit services. She subsequently joined Bank Negara Malaysia conducting banking supervision in promoting financial stability.
She graduated in the field of accountancy and is a member of the Malaysian Institute of Accountants.
Susan Lee Yoon Lian
Director
Education & Assessment
Ms Susan Lee is currently the Director of the Education & Assessment division. She is responsible to admit and enrol candidates into the appropriate level of the Institute’s qualifications based on their education and/or work experience. Prior to this she has served in various divisions such as Education and Services, Programme Delivery Management, Membership and Certification Administration, Examination Administration.
Shireen Kandiah-Fuad
Director
Strategy, Partnerships & Communications
Shireen currently heads AICB’s Strategy, Partnerships & Communications Division, spearheading the development of thought leadership initiatives and research publications, in addition to strategic partnership and communication initiatives. Her professional experience spans the fields of CRM Strategy, Branding and Capital Markets.
Previously, Shireen worked in the International Affairs Department at the Securities Commission Malaysia in the areas of international regulatory standards and capacity building. She has also worked at international advertising agencies and business conglomerates based in Kuala Lumpur and Dubai.
Shireen graduated from the University of Kent, UK with a LL.B. (Hons) in Law.